SMHV Error - Storage Footprint not available

[TLOUREYNEXON]

Hi all,

I'm setting up SnapManager for Hyper-V. All seems to be setup correctly however when I run the job manually (not scheduled) I get the following error.

[26/07/2013 7:41:09 PM, (18)] Preparing for backup of VM-Name[Hyper-V]

[26/07/2013 7:41:09 PM, (18)] Failed to take backup of VM VM-Name[Hyper-V] as storage system footprint for the VM is not available

I'm running on a 2x3210's running 7 mode in HA, all VHD's on a CSV lun via iSCSI, SMHV 1.2, SDW 6.4.1

Any ideas?

Thanks

[shrao]

Hi Tim,

Could you please upload the Snapdrive logs?

Thanks,

Santhosh

[CLIFFMILLINER]

Hi,

Did you ever find a solution to this I am seeing the same problem for some of my VM's

Regards

Cliff

[shrao]

Could you please check if the SDW transport protocol settings are set correctly?

Also, could you please execute the command -  "sdcli disk list"  and see if shows VHD paths of the VM that failed.

Thanks,

Santhosh

[CLIFFMILLINER]

Hi Santhosh,

I have ran that command, and have an interesting result. For your info I have 2 CSV’s in this cluster VM’s on CSV 2 are backing up fine but Vm’s on CSV1 are failing.

I can see both CSV from the command and I can see one difference , CSV2 is set to “Shared:Yes” and CSV 1 is Set to “Shared: No”, Also snap drive says this disk type is Dedicated rather than clustered.

Any ideas why they are different, and how I change CSV 1 to Clustered type.

Regards

Cliff

Cliff Milliner

Technical Director

Extrinsica Global Limited

T +44 1865 987 436

M +44 7899 940 872

W extrinsicaglobal.com<http://www.extrinsicaglobal.com/>

[shrao]

Hi Cliff,

Did you add a new node or remove the node in the cluster recently?

Also, what is Snapdrive version and the Windows OS version?

Thanks,

Santhosh

[CLIFFMILLINER]

Hi,

No we haven’t added any new nodes recently, but we have only just started using SMHV to back up the VM’s

Snapdrive is 6.5

SMHV 1.2

OS is server 2012 core

I have read a few netapp forums that say backups will fail if the disk type is dedicated not clustered. Is there a way to change the disk type to clustered so it’s the same as the CSV that is working?

Regards

Cliff Milliner

Technical Director

Extrinsica Global Limited

T +44 1865 987 436

M +44 7899 940 872

W extrinsicaglobal.com<http://www.extrinsicaglobal.com/>

[jim_ctr_merrell]

Were you able to figure this out?   I'm having the same problem.

[EDWARD_SMITH]

Having this same issue myself as well, surprised to see no comments over couple of years!

Seems to be intermittent, but going to have a look and see if I can find a solution! Will post any findings.

[ITSupportHollandBPW]

After running SMHV without issue for years, I now have discovered this issue on our cluster.  Does anyone have an answer?  Thanks.