SMO-20111: Authenticaion failed for user:

[Rich]

In SnapManager for Oracle 3.3.1 when attempting to login to Host after opening the repository and prior to opening the profiles I have two users that are authenticated via Active Directory that will not connect.   We are able to connect via the account "root" and also three other Activie Directory accounts.    The error I get returned to the screen is below.

Host Credentials Authentication

Host:  xxxxxxx.xxxxxx.xxxxx

User name:   jgolden

Password:   xxxxxxxx

Error:

SMO-20111: Authenticaion failed for user: "jgolden" on host: "xxxxxxx.xxxxxx.xxxxx"

Under the smo log file it is reporting:

[ERROR] SMO-20122: Authentication failed for user: "jgolden" on host: "xxxxxxx.xxxxxx.xxxxx". Reason: Authentication failure
[ERROR] SMO-20122: Authentication failed for user: "jgolden" on host: "xxxxxxx.xxxxxx.xxxxx". Reason: Authentication failure

[ERROR] SMO-20122: Authentication failed for user: "jgolden" on host: "xxxxxxx.xxxxxx.xxxxx". Reason: Authentication failure

[ERROR] SMO-20122: Authentication failed for user: "jgolden" on host: "xxxxxxx.xxxxxx.xxxxx". Reason: Authentication failure

We have attempted the pam fix that we stumbled upon but that did not work either.     If these two accounts change their authentication to the server local instead of by active directory they are able to successfully login to SMO host with their user id and local credentials.  

Any ideas?

[RudolfWolter]

I am having the same problems here

# smo_server start
Starting SnapManager for Oracle server failed.
2015-08-20 13:46:25.430:INFO:oejs.Server:jetty-8.1.3.v20120416
2015-08-20 13:46:25.756:INFO:oejw.WebInfConfiguration:Extract jar:file:/opt/NetApp/smo/sm.war!/ to /tmp/jetty-0.0.0.0-27214-sm.war-_-any-/webapp
2015-08-20 13:46:29.386:INFO:oejw.StandardDescriptorProcessor:NO JSP Support for /, did not find org.apache.jasper.servlet.JspServlet
2015-08-20 13:46:29.418:INFO:oejsh.ContextHandler:started o.e.j.w.WebAppContext{/,file:/tmp/jetty-0.0.0.0-27214-sm.war-_-any-/webapp/},/opt/NetApp/smo/sm.war
2015-08-20 13:46:29.418:INFO:oejsh.ContextHandler:started o.e.j.w.WebAppContext{/,file:/tmp/jetty-0.0.0.0-27214-sm.war-_-any-/webapp/},/opt/NetApp/smo/sm.war
2015-08-20 13:46:29.615:INFO:oejw.StandardDescriptorProcessor:NO JSP Support for /smo_v9, did not find org.apache.jasper.servlet.JspServlet
2015-08-20 13:46:29.895:INFO:oejsh.ContextHandler:started o.e.j.w.WebAppContext{/smo_v9,file:/opt/NetApp/smo/webapp/},/opt/NetApp/smo/webapp
2015-08-20 13:46:29.896:INFO:oejsh.ContextHandler:started o.e.j.w.WebAppContext{/smo_v9,file:/opt/NetApp/smo/webapp/},/opt/NetApp/smo/webapp
2015-08-20 13:46:29.944:INFO:/smo_v9:Initializing Spring root WebApplicationContext
2015-08-20 13:46:39.312:INFO:oejsh.ContextHandler:started o.e.j.w.WebAppContext{/smo_v9,file:/opt/NetApp/smo/webapp/},/opt/NetApp/smo/webapp
2015-08-20 13:46:39.352:INFO:oejus.SslContextFactory:Enabled Protocols [SSLv3] of [SSLv3, TLSv1, TLSv1.1, TLSv1.2]
2015-08-20 13:46:39.357:INFO:oejs.AbstractConnector:Started SslSocketConnector@0.0.0.0:27214
[ WARN] SMO-01091: Unsupported Operating System: aix version 6.1 on ppc64
[ERROR] SMO-20122: Authentication failed for user: "root" on host: "dehamsp4.int.kn". Reason: Error authenticating username
[ERROR] SMO-20111: Authentication failed for user: "root" on host: "dehamsp4.int.kn".
Enter username: [ERROR] SMO-20113: invaild username.
[ERROR] SMO-01104: Error invoking command: SMO-17122: Server failed to start on port 27214.

[GautamJamang]

Hi , 

I had same error .  check file /etc/pam.d/snapmanager and it will have following contents

#%PAM-1.0
auth required pam_stack.so service=system-auth
account required pam_stack.so service=system-auth
password required pam_stack.so service=system-auth
session required pam_stack.so service=system-auth

= 

I modified it with following line and after that issue was resolved

#%PAM-1.0
auth include system-auth
account include system-auth
password include system-auth
session include system-auth