Snapcenter Plugin 4.3.1 Backups are fine. Restore errors with "No backups available at this time."

[Steve_Mepham]

We have 2 separate vSphere systems connecting to one  AFF-A300 Netapp storage. Both vSphere Vcenter Appliances have an individual Netapp VSC Appliance, and both are creating backups on a scheduled basis.

However, One of the vSphere Snapcenter Plugins is giving the error "No backups available at this time." and will not display the backups to restore from!

I have tried the following, and re registered  the SCV plugin. But still get the same error

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Protection_and_Security/SnapCenter/After_upgrade_of_SCV_no_backups_are_available_to_restore

[hmoubara]

Hello

While following the kb mentioned, did you find multiple entry for the webclient under the below directory:

Virtual Appliance:

/etc/vmware/vsphere-ui/vc-packages/vsphere-client-serenity/
/etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/
Windows:

C:\ProgramData\VMware\vCenterServer\cfg\vsphere-ui\vc-packages\vsphere-client-serenity\
C:\ProgramData\VMware\vCenterServer\cfg\vsphere-client\vc-packages\vsphere-client-serenity\

if you do remove both and re-attempt the registry, make sure to refollow the steps before and in between.

Thanks