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Data Backup and Recovery

Snapdrive issue when MSCS failover is initiated. Failed to enumerate virtual disks. Error code 0xc0040376

ihayes_63

HI All,

We are seeing Snapdrive issue when MSCS failover is initiated.  Failed to enumerate virtual disks. Error code 0xc0040376:

Hardware:

OS Name: Microsoft(R) Windows(R) Server 2003, Enterprise Edition

OS Version: 5.2.3790 Service Pack 2 Build 3790

System Model: IBM eServer BladeCenter HS22 (7870AC1)    

Processor(s): (2) 2.9GHz quad-core Intel Xeon (64-bit Capable: Nehalem)

Memory: 24GB, Speed: Optimized to 1333MHz

Expansion Card: Qlogic (QMI2572), 4 GB Fibre Channel Expansion Card, CIOv (Combinational (or Combo) IO Vertical expansion card)

QLogic 4GB HBA BIOS: 2.08, EFI version: 2.18

QLogic 4GB ISP24xx Firmware: 5.02.01

QLogic 4GB HBA Driver version: 9.1.7.55

QLogic 4GB HBA Driver FW version: 4.04.07

NetApp FCP SnapDrive Software Suite:QLogic’s SANsurfer FC HBA Manager: Standalone_sansurfer5.0.1b37_windows 

Data ONTAP® DSM 3.3 for Windows x86

NetApp FCP windows host utilities 5.2 x86

Snapdrive 6.1 x86

Event Type: Warning
Event Source: SnapDrive
Event Category: Generic event
Event ID: 312
Date:  2/22/2010
Time:  10:57:20 AM
User:  N/A
Computer: MDWSQLPROD01N
Description:
Failed to enumerate LUN.
Device path: '\\?\mpio#disk&ven_netapp&prod_lun&rev_0.2_#1&7f6ac24&0&486e56744c4a547839444432#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
Storage path: '/vol/mdwsqlprod01v1_quorum/mdwsqlprod01v1_quorum'
SCSI address: (1,0,0,4)
Error code: 0xc0040376
Error description: LUN is not recognized by Windows. Possible reasons: this disk is not formatted, or this disk is under delete/disconnect/restore operation. Storage system 'ntapmd12', path '/vol/mdwsqlprod01v1_quorum/mdwsqlprod01v1_quorum', s/n 'HnVtLJTx9DD2'.

Event Type: Error
Event Source: ClusSvc
Event Category: Startup/Shutdown
Event ID: 1073
Date:  2/22/2010
Time:  11:06:01 AM
User:  N/A
Computer: MDWSQLPROD01N
Description:
Cluster service was halted to prevent an inconsistency within the server cluster. The error code was 5027.

2 REPLIES 2

radek_kubka

Hi,

Did you have a look at this thread?

http://communities.netapp.com/message/22546#22546

Regards,
Radek

ihayes_63

HI Radek

The problem occurs when we failover, not during a reboot. Also the SnapDrive Event ID is 312 (The KB article refers to Event ID 310). This is the Error code: 0xc0040376. I have also set the preferred IP address setting for the filer in SnapDrive 6.1 on the host.

Thanks,

            Isiah

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