Cloud Insight Telegraf installation on Linux /etc/telegraf/telegraf.conf is empty

[Bernadette]

Hello, after a new installation on a server I see the telegraf.conf beeing empty. 
Installation did not report any error. Service started but nothing happens. No error messages visible to me. (same behavior on 3 different installations)

steps performed:

sudo -su

proxy configuration (export & /etc/default/telegraf)

Agent  installation (finished without error)

does anyone know how to solve this  ? or how to open a support ticket 🙂
thx

[elementx]

Maybe you didn't disable SELinux (https://docs.netapp.com/us-en/cloudinsights/task_troubleshooting_linux_acquisition_unit_problems.html).

Help:

https://docs.netapp.com/us-en/cloudinsights/task_troubleshooting_general_problems.html (bottom of the page)

https://docs.netapp.com/us-en/cloudinsights/concept_requesting_support.html

[Bernadette]

Hello, thanks for your reply.
I have the problems while installing the datacollector  agent on a Linux (RHEL7), not with acquisition unit (acquisition unit is working fine).

2 rhel7.4 physical server where the agent has been installed appeared immediately on the CI , but on 3 virtual server  with 7.9 /7.8 the agent appearing on cloud insights.
No difference in the output of the troubleshooting agent installation: https://kb.netapp.com/Advice_and_Troubleshooting/Cloud_Services/Cloud_Insights/Cloud_Insight_Telegraf_agent_installation%2C_verification_and_troublesh...

unfortunately I am still in the trial mode...

[elementx]

Ah, I see. You installed curl, sudo, ping, sha256sum, and dmidecode with yum, right?

You can still reach out to NetApp  Support:

You can access support options in Cloud Insights by clicking on Help > Support. The support options available to you depend on whether you are in Trial mode or Subscription mode.

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https://docs.netapp.com/us-en/cloudinsights/concept_requesting_support.html