Digital Support

NetApp Honored with a Globee® Award for Customer Excellence



San Jose, CA – June 6, 2024 – NetApp is proud to announce that it has been awarded a Gold Globee® Award for Customer Excellence – Achievement in Most Successful Implementation - at the 11th Annual 2024 Globee® Awards for Customer Excellence. This prestigious recognition highlights our unwavering commitment to delivering outstanding customer experiences and excellence across digital support.


Explore the complete list of 2024 winners here:


The Globee® Awards for Customer Excellence celebrate the achievements and innovations of companies and organizations that go above and beyond in providing exceptional customer service. The awards recognize excellence in various categories including Artificial Intelligence, Customer Feedback and Insights, Customer Service and Support, Customer Success, Cybersecurity, Finance and Billing, Human Resources, IT and Infrastructure, Logistics and Supply Chain, Marketing, Operations, Product Development, Public Relations, Quality Assurance, Sales, Social Media and Community Management, Technical Support, and Training and Development.


The NetApp digital support team won a Gold Globee® award due to a multi-year, award-winning shift-left digital strategy including robust digital experience feature implementation and record-breaking results and key metrics such as high customer satisfaction, exceptional ease of use and low cost per answer.


“We are honored to receive a gold award in the Customer Excellence category in this year’s Globee® Awards,” said Ryan Mathews, Senior Director of Digital Support Strategy at NetApp. “This award is a testament to our dedication to customer satisfaction and the relentless efforts of our team to innovate and excel in enabling an exceptional customer experience in digital support. We remain committed to delivering exceptional value and service to our customers.”


Over 1,100 judges from around the world, representing a diverse array of industry experts, applied for the judging process. The judges are listed here:


About the Globee Awards 
Globee Awards are conferred in ten programs and competitions: the Globee® Awards for American Business, Globee® Awards for Artificial Intelligence, Globee® Awards for Business, Globee® Awards for Customer Excellence, Globee® Awards for Cybersecurity, Globee® Awards for Disruptors, Golden Bridge Awards®, Globee® Awards for Leadership, Globee® Awards for Technology, and the Globee® Awards for Women In Business. Learn more about the Globee Awards at

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About NetApp
NetApp is the intelligent data infrastructure company combining unified data storage, integrated data services, and CloudOps solutions to turn a world of disruption into opportunity for every customer. NetApp creates silo-free infrastructure, then harnesses observability and AI, to enable the best data management. As the only enterprise-grade storage service natively embedded in the world’s biggest clouds, our data storage delivers seamless flexibility and our data services create a data advantage through superior cyber-resilience, governance, and applications agility. Our CloudOps solutions provide continuous optimization of performance and efficiency through observability and AI. No matter the data type, workload, or environment, transform your data infrastructure to realize your business possibilities with NetApp.

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