Solved: E2760 console procedure

Heesun · ‎2022-05-29

Hello all,
Sorry for the basic question, Currently My Netapp 2 controllers are in Lockdown mode (Booting limit exceeded)
I`d like to connect via console cable and clear the lockdown but couldn`t find the command list from this site.

Console cable connection only gives me the information or can I operate it?

I managed to connect it by Putty but lost from here.

ahmadm · ‎2022-05-30

Hi Heesun,

A "booting limit exceeded" lock down indicates the controller rebooted 5 times in a row without completing its normal/complete boot up process. This type of lock down often suggests there is a firmware or software related issue preventing the firmware from loading completely before hitting some exception.

You may clear the lock down with the following commands but there is a high likelihood that the controllers will reboot again and lock down. The console output would be very helpful here once the controllers' boot up again and encounter the exception.

clearHardwareLockdown
lemClearLockdown

Note: You need to run the commands in the order provided. Additionally, the second command will reboot the controller which is expected.

View solution in original post

ahmadm · ‎2022-05-30

Hi Heesun,

A "booting limit exceeded" lock down indicates the controller rebooted 5 times in a row without completing its normal/complete boot up process. This type of lock down often suggests there is a firmware or software related issue preventing the firmware from loading completely before hitting some exception.

You may clear the lock down with the following commands but there is a high likelihood that the controllers will reboot again and lock down. The console output would be very helpful here once the controllers' boot up again and encounter the exception.

clearHardwareLockdown
lemClearLockdown

Note: You need to run the commands in the order provided. Additionally, the second command will reboot the controller which is expected.