Replacement Motherboard Running Non-Supported Service Processor Version

[hello-jon]

We're running DOT 8.2 7-Mode on our IBM N-Series N6240 and recently had the motherboard in node A replaced.  Problem is the replacement motherboard is running service processor 1.3P1, which is not supported in 8.2: http://www-01.ibm.com/support/docview.wss?uid=ssg1S7004436

How can we upgrade the service processor to 1.4 while running in failover mode?  I tried doing 'sp setup' from LOADER A screen and the configuration won't stick (shows 'unknown' configuration).

[SeanHatfield · Accepted solution]

The SP should get an IP by DHCP, if available.  So you can update from the SP prompt over the serial port.  IBM has a guide for that procedure here:

http://www-01.ibm.com/support/docview.wss?uid=ssg1S7003682

You want the section called "Install the SP firmware for Data ONTAP 7-Mode using the SP CLI"

In short:

download the SP firmware version for use at the service processor CLI

Connect to the node's serial port

Ctrl-G to switch to the SP CLI

sp update http://webhost/path/SP_FW.tar.gz

wait, wait, wait

sp reboot

[hello-jon]

Thanks Sean, I followed the instructions and was able to get an IP with DHCP, but the 'sp update' fails with the following msg:

SP> sp update http://10.100.50.3:8080/30602238_sp.tar.gz
Downloading package...
Uncompressing package...
Unarchiving package...grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory
grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory
grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory
grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory
grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory

FW package install failed, the new version is not compatible with this platform.....FAILED
Cleaning up...
ERROR : SP FW Update Unsuccessful.

I tried 1.4.2 (same as node B SP) as well as 1.4P1 and 1.3.3, all show the same error message.

Should I try updating the SP firmware by doing a giveback of node A and attempt to upgrade the SP firmware via the DOT 7-mode CLI or should I revert node A back to DOT 8.1 and start all over?

Cheers,

~ Jon

[SeanHatfield]

You should find two different versions of the firmware on the download site. One version is used to update it from the Data ONTAP prompt, the other is used when you are updating it from the SP prompt.  Be sure you are using the right version. 

[Tall]

Hello, I got the same situation. I downloaded .gz for update from SP CLI and when I tried to update FW I got next nmessages:

Downloading package...
Uncompressing package...
Unarchiving package...grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory
grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory
grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory
grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory
grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory

FW package install failed, the new version is not compatible with this platform.....FAILED
Cleaning up...
ERROR : SP FW Update Unsuccessful.