Affected Services and Tools:
- Active IQ Mobile (Time: 08:30pm - 10:00pm PST)
- Active IQ mobile app users will not be able to search for cases.
- Users will not be able to view open and closed cases.
- Users will not be able to view case details and case notes on the app, including favorited cases.
- Case search will not be available.
- Case details will not be available.
- Case update functionality will not be available.
- Active IQ (Time: 08:30pm - 10:00pm PST)
- Upgrade Advisor Reports will not generate.
- AutoSupport on Demand (AODS) (Time: 08:30pm - 10:00pm PST)
- Cloud serial number registration, validation and entitlement services will not be available.
- File Upload Utilities (Time: 08:30pm - 10:00pm PST)
- Core file upload functionality will not be available.
- Case validations will not be available.
- NetApp Support Site Case Related Functions (Time: 08:30pm - 12:30am PST)
- Support Site portal, https://mysupport.netapp.com/site/ will not be available during impact window.
- Net2 (Partners only) (Time: 08:30pm - 10:00pm PST)
- FSO Lookup and update functionalities will not be available.
- Survey Capability will not be available.
- Transactional Lookup will not be available.
- SAP (Partners only) (9:00pm - 09:30pm PST)
- PO system will be down.
- SmartSolve TS (Partners only) (Time: 08:30pm - 10:00pm PST)
- Case-related functionality (My Cases, Case Search, Case Notes, Case Details, View Related Cases) will be unavailable.
Purpose/Customer Benefits of this maintenance
- Maintenance
Workarounds
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications
There are no workarounds for the impacts listed during the specified windows.
Contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
Public