NetApp has cancelled the maintenance event on Friday, June 13th, 2025, from 8:30 p.m. Pacific Time to 09:30 p.m. Pacific Time.
Affected Services and Tools:
- Active IQ Mobile
- Active IQ mobile app users will not be able to search or view cases.
- File Upload Utilities
- Core file upload functionality will not be available.
- Case validations will not be available.
- NetApp Support Site Case Related Function
- Users will not be able to view or create support cases, part requests and Fields Support Orders (FSO).
- Live Chat, Elio and ASE Corner will not function
- Warranty FRU Lookup will not function.
- Warranty Admin will not function.
- Product Registration will not function
- Serial Number Profile Search will not function.
- View Installed Products/Entitlement information will not function.
- Contracts & Warranties module will not function.
- Software Licenses will not function.
- Standard search functionality will not be available.
- Live Chat, Elio and ASE Corner will not function
- Net2 (Partners only)
- FSO Lookup and update functionalities will not be available.
- Survey Capability will not be available.
- Transactional Lookup will not be available.
- SmartSolve TS (Partners only)
- Troubleshooting tools will be impacted
Purpose/Customer Benefits of this maintenance
- Maintenance
Workarounds
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications
There are no workarounds for the impacts listed during the specified windows.
Contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
Public