Affected Services and Tools:
- Active IQ Mobile
- Active IQ mobile app users will not be able to search for cases.
- Users will not be able to view open and closed cases.
- Users will not be able to view case details and case notes on the app, including favorited cases.
- Case search will not be available.
- Case details will not be available.
- Case update functionality will not be available.
- Active IQ
- Upgrade Advisor Reports will not generate.
- AutoSupport on Demand (AODS)
- Cloud serial number registration, validation and entitlement services will not be available.
- File Upload Utilities
- Core file upload functionality will not be available.
- Case validations will not be available.
- NetApp Support Site
- NetApp Support Site will be unavailable from 8:30pm to 10:30pm PST (2 hrs).
- NetApp Support Site Case Related Functions
- Case Create will not function.
- View Case will not function.
- Update Case will not function.
- Warranty FRU Lookup will not function.
- Warranty Admin will not function.
- Parts RMA will not function.
- Register Products will not function.
- Serial Number Profile Search will not function.
- View Installed Products/Entitlement information will not function.
- Contracts & Warranties module will not function.
- Software Licenses will not function.
- Standard search functionality will not be available.
- Support Site portal, https://mysupport.netapp.com/site/ will be available during impact window.
- Net2 (Partners only)
- FSO Lookup and update functionalities will not be available
- Survey Capability will not be available
- Transactional Lookup will not be available
- SAP (Partners only)
- PO system will be down.
- SmartSolve TS (Partners only)
- Case-related functionality (My Cases, Case Search, Case Notes, Case Details, View Related Cases) will be unavailable.
Purpose/Customer Benefits of this maintenance
- Maintenance
Workarounds
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications
There are no workarounds for the impacts listed during the specified windows.
Contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
Public