Affected Services and Tools:
- SAP B2B transactions with our partners will not flow.
- B2B: Part Requests (3PL), FSOs [TPM], TA Adhoc address validations will be unavailable. Inbound requests will be stopped by B2B vendors.
- SFDC: Partner registration functionality will be delayed
- Data sync between SAP and other internal systems (ERP, CMAT, EIM, OIM) will be stopped
- Support Site
- SAP supported functionality will be unavailable
- Users will not be able to create/update/view cases
-
View /update Warranty FRU lookup and Warranty Admin, Parts RMA,
-
Product Registration, Serial Number Profile Search won’t work.
- Users can not access the Installed Products / Entitlement information.
- Case details will not be available.
- Case update functionality will not be available.
Purpose/Customer Benefits of this maintenance
- Certificate renewal activity
Workarounds
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
Contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
Public