The IDaaS migration originally scheduled for Friday, May 21 has been POSTPONED and a new date will be announced in the future. As a result, there will be no customer-impacting IDaaS changes this weekend.
Customers should continue using their existing credentials to access NetApp sites (i.e., NetApp Support Site).
This postponement allows more time for customers to adequately prepare for the migration.
NetApp has scheduled a planned maintenance event on Friday, May 21, 2021 that will begin at 8:00 p.m. PT (Pacific Time) and will end at 11:00 p.m. PT (Pacific Time). Impact to customers and partners (where noted) is detailed below.
Affected Services and/or Tools
Active IQ Mobile
Active IQ mobile app users will not be able to search for cases.
Users will not be able to view open and closed cases.
Users will not be able to view P1 cases.
Users will not be able to view the case details and case notes on the app, including the favorited cases.
Case search will not be available.
Case details will not be available.
Case update functionality will not be available.
File Upload Utilities
Upload.netapp.com/sg will not be available.
Case validations will not be available.
NetApp Support Site Functions
Case Create will not function.
View Case will not function.
Update Case will not function.
Warranty FRU Lookup will not function.
Warranty Admin will not function.
Parts RMA will not function.
Register Products will not function.
Serial Number Profile Search will not function.
View Installed Products/Entitlement information will not function.
Contracts & Warranties module will not function.
Software Licenses will not function.
Standard search functionality will not be available.