NetApp System Change Calendar

May 21, 2021 -- Activities Postponed

Andreia
NetApp
290 Views

Critical Update -- IDaaS Rollout Postponed

The IDaaS migration originally scheduled for Friday, May 21 has been POSTPONED and a new date will be announced in the future.  As a result, there will be no customer-impacting IDaaS changes this weekend.

Customers should continue using their existing credentials to access NetApp sites (i.e., NetApp Support Site). 

This postponement allows more time for customers to adequately prepare for the migration.

Thank you

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NetApp has scheduled a planned maintenance event on Friday, May 21, 2021 that will begin at 8:00 p.m. PT (Pacific Time) and will end at 11:00 p.m. PT (Pacific Time). Impact to customers and partners (where noted) is detailed below.   

Affected Services and/or Tools

  • Active IQ Mobile
    • Active IQ mobile app users will not be able to search for cases.
    • Users will not be able to view open and closed cases.
    • Users will not be able to view P1 cases.
    • Users will not be able to view the case details and case notes on the app, including the favorited cases. 
    • Case search will not be available.
    • Case details will not be available.
    • Case update functionality will not be available.
  • File Upload Utilities
    • Upload.netapp.com/sg will not be available.
    • Case validations will not be available.

  • NetApp Support Site Functions
    • Case Create will not function.
    • View Case will not function.
    • Update Case will not function.
    • Warranty FRU Lookup will not function.
    • Warranty Admin will not function.
    • Parts RMA will not function.
    • Register Products will not function.
    • Serial Number Profile Search will not function.
    • View Installed Products/Entitlement information will not function.
    • Contracts & Warranties module will not function.
    • Software Licenses will not function.
    • Standard search functionality will not be available.
    • Support Site portal,  mysupport.netapp.com will be available during the impact window. 

  • NetApp University
    • NetApp Learning Tools/training will be unavailable
  • Net2 (Partners only)
    • FSO Lookup and update functionalities will not be available
    • Survey Capability will not be available
    • Transactional Lookup will not be available

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Purpose/Customer Benefits of this maintenance

  • Planned transition to Identity as a Service (IDaaS) using Microsoft Azure Active Directory.  
  • Customers and Partners can visit the FAQs on IDaaS​ KB for additional details.

Workaround (if applicable)

File Upload Utilities
Customers can upload files to NetApp environment via Aspera: https://magmasupport.netapp.com/AsperaWeb/Corefile.

NetApp Support Site Search

For Product Documentation and other library content, please use NSS navigation to access the content instead of search.

All Other Applications
There are no workarounds for the impacts listed during the specified windows.

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imagePlease contact NetApp Technical Support for support escalation needs during this downtime: 

-- US & Canada: +1 888 463 8277

-- EMEA & Europe: +800 44 NETAPP

-- Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.

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  • Quick Start Guide: Follow these steps to put your business on track to gaining the most value from your NetApp investment. View the Guide.
  • Find the Support You Need: Chat with Elio, our Virtual Support Assistant, access Product Documentation, popular links, important resources, and many more are available on the Support Quick Links page. 
  • Case Escalation: Connect with our Technical Support Duty Manager team. Details on escalating a case can be found on the Escalation Quick Start Guide on the NetApp Support site. 
  • Connect: The NetApp Community is a great place to share and connect with industry peers and NetApp Technical Experts. Join the NetApp Community to learn more.

Important: Do not leave comments on this forum, as it is not monitored.

  • Internal NetApp teams should post questions to the Tool Outages Yammer forum. 
  • Partners and Customers should refer to the Technical Support contact details above if they experience tool issues post maintenance. 
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