When uploading an OS image to the system manager, request timeout occurs

[NetappGuy7]

Hi,

This is a semi pressing issue where no matter what method I use to install the TGZ update file (server or local), both methods 

fail

I'm trying to upgrade from  9.9.1P7 to 9.12.1P4

I'm aware of the following KB: When uploading an OS image from the system manager, request timeout occurs - NetApp Knowledge Base

and 

System Manager fails to upload ONTAP image due to insufficient space - NetApp Knowledge Base

But I haven't been able to get it to work. I've also opened up a case with NetApp but they have not gotten back to met yet

[SpindleNinja]

does it work if you try it via CLI over http?  

[chenguanghui]

hello：

You can upload images from the command line, which is the most convenient, and this article will help you to a certain extent

https://docs.netapp.com/zh-cn/ontap/upgrade/download-software-image.html