ONTAP Discussions
ONTAP Discussions
There were one of the NetApp was upgraded to ONTAP 9.8, after upgraded there were random trigger this alert, if I disable this policy thought command “system health policy definition modify -monitor system-connect -policy-id DualControllerHa_Policy -node <node> -enable false”, is that will disable the alert when trigger the real alert? EMS log as below:
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</LR>
<LR d="28Sep2021 10:33:23" n="dc7fas8202_node1" t="1632796403" id="0/79164837199883" p="1" s="Ok" o="schmd" vf="" type="1" seq="483530" >
<hm_alert_raised_1
detailed_info="Alert Id = DualControllerHa_Alert , Alerting Resource = 50:0a:09:80:0b:0c:8c:2b"
monitor="system-connect"
alert_id="DualControllerHa_Alert"
alerting_resource="50:0a:09:80:0b:0c:8c:2b"
probable_cause_description="Configuration_error"
alert_corrective_action="1. Halt all controllers that are connected to shelf 1.0.
2. Connect shelf 1.0 to both HA controllers following the guide applicable to your shelf.
3. Reboot the halted controllers."
possible_effect="Access to shelf 1.0 will be lost with a single controller failure."
additional_info=""Shelf UUID: 50:0a:09:80:0b:0c:8c:2b"
"Shelf ID: 0"
"Status: ok"
"Total Number of Paths: 2"
"Connected Nodes: dc7fas8202_node0"
"Number of Connected Nodes: 1"
"Module Type: IOM12"
"Shelf: 1.0"
"
tags="quality_of_service"
acknowledge="0"
acknowledger=""
suppress="0"
suppressor=""
asup_enable="0"/>
</LR>
<LR d="28Sep2021 10:36:33" n="dc7fas8202_node1" t="1632796593" id="0/10647223926835" p="1" s="Ok" o="mgwd" vf="" type="1" seq="483531" >
<callhome_hm_alert_major_1
subject="Health Monitor process schm: DualControllerHa_Alert[50:0a:09:80:0b:0c:8c:2b]"/>
</LR>
-----------------------------------
The things we want to know is if we disable DualControllerHa_Alert, when there was some problem about connection from controller to shelf, the alert will still can be trigger out or not?
Solved! See The Solution
https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/1390135
these are the options as of now: 9.8P7, 9.9.1P2, 9.9.1P3
disabling the alert is just a workaround if the alert is annoying you while you cannot perform the upgrade...
Hi,
It will disable that alert, no matter it is a false positive or a real one.
You could go to 9.8P7, where it is fixed.
Regards,
Pedro
Hi Pedro,
thanks for your reply, I just wanna know. If i disable this policy in this time, there have some connection problem between shelf and controller. The connection alert will be disable also or not?
thanks.
it will disable the alert no matter it is a false positive or a real one
Thanks Pedro, that mean only the way to fix it is upgrade to ONTAP 9.7?
9.8p7
https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/1390135
these are the options as of now: 9.8P7, 9.9.1P2, 9.9.1P3
disabling the alert is just a workaround if the alert is annoying you while you cannot perform the upgrade...
in additional question, if there have SAS problem, normally which alert will show on?
it is from a different health monitor ID. check it out: https://docs.netapp.com/ontap-9/index.jsp?topic=%2Fcom.netapp.doc.onc-sm-help-960%2FGUID-1BB23410-2338-4805-8DEB-27A06B89B18C.html&resultof=%22%41%76%...