ONTAP Discussions

About the alert of DualControllerHa_Policy

Terry_Lui
1,443 Views

There were one of the NetApp was upgraded to ONTAP 9.8, after upgraded there were random trigger this alert, if I disable this policy thought command “system health policy definition modify -monitor system-connect -policy-id DualControllerHa_Policy -node <node> -enable false”, is that will disable the alert when trigger the real alert? EMS log as below:

---------------------------------------------------------------------

</LR>

<LR d="28Sep2021 10:33:23" n="dc7fas8202_node1" t="1632796403" id="0/79164837199883" p="1" s="Ok" o="schmd" vf="" type="1" seq="483530" >

<hm_alert_raised_1

        detailed_info="Alert Id = DualControllerHa_Alert , Alerting Resource = 50:0a:09:80:0b:0c:8c:2b"

        monitor="system-connect"

        alert_id="DualControllerHa_Alert"

        alerting_resource="50:0a:09:80:0b:0c:8c:2b"

        probable_cause_description="Configuration_error"

        alert_corrective_action="1. Halt all controllers that are connected to shelf 1.0.&#x0A;2. Connect shelf 1.0 to both HA controllers following the guide applicable to your shelf.&#x0A;3. Reboot the halted controllers."

        possible_effect="Access to shelf 1.0 will be lost with a single controller failure."

        additional_info="&quot;Shelf UUID: 50:0a:09:80:0b:0c:8c:2b&quot;&#x0A;&quot;Shelf ID: 0&quot;&#x0A;&quot;Status: ok&quot;&#x0A;&quot;Total Number of Paths: 2&quot;&#x0A;&quot;Connected Nodes: dc7fas8202_node0&quot;&#x0A;&quot;Number of Connected Nodes: 1&quot;&#x0A;&quot;Module Type: IOM12&quot;&#x0A;&quot;Shelf: 1.0&quot;&#x0A;"

        tags="quality_of_service"

        acknowledge="0"

        acknowledger=""

        suppress="0"

        suppressor=""

        asup_enable="0"/>

</LR>

<LR d="28Sep2021 10:36:33" n="dc7fas8202_node1" t="1632796593" id="0/10647223926835" p="1" s="Ok" o="mgwd" vf="" type="1" seq="483531" >

<callhome_hm_alert_major_1

        subject="Health Monitor process schm: DualControllerHa_Alert[50:0a:09:80:0b:0c:8c:2b]"/>

</LR>

-----------------------------------

The things we want to know is if we disable DualControllerHa_Alert, when there was some problem about connection from controller to shelf, the alert will still can be trigger out or not?

1 ACCEPTED SOLUTION

pedro_rocha
1,419 Views

https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/1390135

 

these are the options as of now: 9.8P79.9.1P29.9.1P3

 

disabling the alert is just a workaround if the alert is annoying you while you cannot perform the upgrade...

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8 REPLIES 8

pedro_rocha
1,430 Views

Hi,

 

It will disable that alert, no matter it is a false positive or a real one.

 

You could go to 9.8P7, where it is fixed.

 

Regards,

Pedro

Terry_Lui
1,426 Views

Hi Pedro,

 

thanks for your reply, I just wanna know. If i disable this policy in this time, there have some connection problem between shelf and controller. The connection alert will be disable also or not?

thanks.

pedro_rocha
1,422 Views

it will disable the alert no matter it is a false positive or a real one

Terry_Lui
1,421 Views

Thanks Pedro, that mean only the way to fix it is upgrade to ONTAP 9.7?

Terry_Lui
1,423 Views

9.8p7

pedro_rocha
1,420 Views

https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/1390135

 

these are the options as of now: 9.8P79.9.1P29.9.1P3

 

disabling the alert is just a workaround if the alert is annoying you while you cannot perform the upgrade...

Terry_Lui
1,419 Views

in additional question, if there have SAS problem, normally which alert will show on?

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