We're trying to access our FAS2240 running ONTAP version 8.2-4 but all our admin accounts have been disabled, most likely due to attempting to login with the incorrect password too many times. We had disabled the root account so we can't access the filer that way either.
Anyone have any suggestions on how we can log in and re-enable our accounts?
I've been trying to create a case with NetApp support, but it doesn't recognize any serial numbers that I put in. We have a continuing support contract in place with NetApp, so the serial numbers should be valid. How should I proceed?