Disk Not Available after Replacement

[NAShip20]

Pardon me as I have very little NetApp experience.  We have a legacy FA2040 device running Ontap 7G.  It is currently out of warranty so we are looking for some advice.   We recently replaced a failed hard drive with refurbished one (same model) and the light for the drive is now green.  When we go to review the status of the drive with command sysconfig -a, it shows the drive as 'Not available' with a size of 0.0GB.  Does anyone have any insight or steps we can take to troubleshoot this drive?  Any advice is welcome.  Thanks!

Attached are the results from sysconfig -a and from our FilerView (Disk Report)

[TMACMD]

Looks like you are hitting a known issue:

https://kb.netapp.com/app/answers/answer_view/a_id/1000211

The X289 drive is a faulty drive identifier.  Looks like they should be X411 instead. The KB article talks about it. 

That is likely why it is not picking up correctly.

[TMACMD]

Actually finding a number of articles. You may want to contact support to see if they would suggest a better path.

[NAShip20]

Thank you TMAC, we are looking into the first suggestion you provided and reviewing other articles as well before making any changes.  I will update this message as soon as we resolve it.  

[liuh]

hi

Check whether the disk microcode is compatible with the storage device, check whether the disk is a bad disk, etc., then it is recommended to remove the disk again, and the worst result is to buy a new disk