ONTAP Discussions

Disk Not Available after Replacement

NAShip20
2,122 Views

Pardon me as I have very little NetApp experience.  We have a legacy FA2040 device running Ontap 7G.  It is currently out of warranty so we are looking for some advice.   We recently replaced a failed hard drive with refurbished one (same model) and the light for the drive is now green.  When we go to review the status of the drive with command sysconfig -a, it shows the drive as 'Not available' with a size of 0.0GB.  Does anyone have any insight or steps we can take to troubleshoot this drive?  Any advice is welcome.  Thanks!

 

Attached are the results from sysconfig -a and from our FilerView (Disk Report)

3 REPLIES 3

TMACMD
2,087 Views

Looks like you are hitting a known issue:

https://kb.netapp.com/app/answers/answer_view/a_id/1000211

 

The X289 drive is a faulty drive identifier.  Looks like they should be X411 instead. The KB article talks about it. 

That is likely why it is not picking up correctly.

TMACMD
2,085 Views

Actually finding a number of articles. You may want to contact support to see if they would suggest a better path.

NAShip20
1,979 Views

Thank you TMAC, we are looking into the first suggestion you provided and reviewing other articles as well before making any changes.  I will update this message as soon as we resolve it.  

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