AutoSupport creates event-triggered AutoSupport messages when the EMS processes a trigger event. An event-triggered AutoSupport message alerts recipients to problems that require corrective action and contains only information that is relevant to the problem. You can customize what content to include and who receives the messages.
AutoSupport uses the following process to create and send event-triggered AutoSupport messages:
When the EMS processes a trigger event, EMS sends AutoSupport a request.
A trigger event is an EMS event with an AutoSupport destination and a name that begins with aprefix.callhome.
AutoSupport creates an event-triggered AutoSupport message.
AutoSupport collects basic and troubleshooting information from subsystems that are associated with the trigger to create a message that includes only information that is relevant to the trigger event.
A default set of subsystems is associated with each trigger. However, you can choose to associate additional subsystems with a trigger by using thecommand.system node autosupport trigger modify
AutoSupport sends the event-triggered AutoSupport message to the recipients defined by thecommand with the,,, andparameters.system node autosupport modify-to-noteto-partner-address-support
You can enable and disable delivery of AutoSupport messages for specific triggers by using thecommand with theandparameters.system node autosupport trigger modify-to-noteto