ONTAP Discussions

NetApp Support


I've been trying to get some helpful support from NetApp for over a half an hour for a software upgrade. I've had dropped calls (2), cutoffs, put on hold, can't understand the support personnel, the list goes on. The recording that plays when you first call says 'At NetApp, customer support is our #1 priority.' That is obviously not true. Support is abysmal.


Re: NetApp Support


Let me see how I can help here. Standby.

Community Manager \\ NetApp

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Re: NetApp Support


Did everything get taken care of Igor? I see Drew responded so if there is anything else let us know! We obviously don’t want you to have a bad support experience so if there is anything we can do let us or your account team know! 

We aren’t perfect but my management team is committed to better quality everyday and we want to improve. 

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