ONTAP Discussions

ONTAP boot sgets stucks at Loader prompt

AkhilKokkot1

seeing this using the SP console, Its a new configuration. 

after ctrl+G takes me to BMC and while logging in back to the running screen as per the screenshot, cannot type anything because the below keeps running on the screen. Anything that can be done ?

 

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13 REPLIES 13

CHRISMAKI

What do you have the baud rate set to? The newer platforms come configured at 115,200 and not the typical 9600.

TMAC_CTG

Is it happening on both controllers?

 

 Try just using either a Cisco usb/rj45 cable or the micro usb to usb-a cable that came with the system

 

 plug the cables in. Get the serial working to both! (Not just one)

 

pull all power cords and turn off power supplies if they have a switch

 

 wait five minutes and then plug in and turn on

 

 watch both sessions. Heck if possible, capture both sessions output, especially if you are using Putty. 

TMAC_CTG

Just by happenstance, do you have a non-ethernet cable plugged into the serial port and/or a serial cable plugged into the ethernet port (the wrench port/e0M)? I know some things can be screwy . What platform is this?

 

Did you pull the power cords as suggested earlier? That is far different than a reboot and cycling the SP/BMC may help.

yeah, we used the usb cable, yes pulled all the cable, Lenovo DM series. 

TMAC_CTG

Try unplugging everything for 5 minutes.(meaning the NetApp controllers, either the 2 or 4 plugs). This should reset the system and the SP/BMC.

 

If it continues to happen, you really should open a support call.

paul_stejskal

It almost looks like someone is copying the screen output by highlighting it, then pasting it in, probably by right click.

 

Yeah, we thought the same it was like something was pressing the keyboard. If you look closely its says the command is invalid. the command typed is "B". We tried a different serial cable and a different laptop. the issue persists. Do you reckon to reseat the flash media and try again ?

yeah... maybe a keyboard or mouse issue

Yeah, we thought the same it was like something was pressing the keyboard. If you look closely its says the command is invalid. the command typed is "B". We tried a different cable and a different laptop. yet the problem persists.

pedro_rocha

you said it is a new config, right? so it's not production yet?

 

when you reboot the system does ontap load properly?

nope it doesnt, do you recokon flashing the boot media would be a good try ?

pedro_rocha

Does the same happens when using the usb serial console connection?

Yes, the same happens the screenshot was taken using the serial connection.

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