I need to update to later version of ONTAP and after looking at a few YouTube videos they all recommend using ActiveIQ to produce an update plan. When I log into ActiveIQ I don't see our organisation and when I try and add the serials from the nodes it says they're invalid. Last year the organisation I work for moved support from NetApp to a 3rd party support provider, is it possible to use ActiveIQ without a current support agreement with NetApp?
Are there any other good resources to help me plan the upgrade if I can't use ActiveIQ, I want a good plan as I haven't carried out an upgrade before.
Thanks for the information, I guessed this might be the case - I think it was short sighted to move our support away from NetApp but unfortunately there was nothing I could do. I'll check out the linked documentation, thank you for your help.
@THESALOPIANI also have additional bad news for you. Your support contract is what entitles you to free updates to newer versions of Data ONTAP. Without a NetApp support contract, you can't update ONTAP. If a third party maintainer tells you something different, then they aren't being truthful.
Hi @bretta that's not good news 😬. We're currently running 9.1p19 and was thinking about upgrading to 9.1.p20 in the first instance. I've got the software downloaded, is that something I'm able to do without breaching licensing?