OSSV backup failed with error VSS_E_UNEXPECTED_PROVIDER_ERROR'

[KULDEEP_SI]

Greetings

I am facing an issue with OSSV backup update from protection manger. All drives incremental backups are failing with error vss providers error. VSS writers are in stable state and I am able to create manual shadows copies. but shadows copies creation called by ossv agent is getting failed. Backup runs fine after creating manual shadow copies but auto scheduled backups are failing. After running a trace file I am getting below error.

1
SVSNAP  :13400 1015   0 043150 Will involve driver in snapshot
FALSE

1 STRWIDE
:13400    1   0 043150 LFB: Need 3 chars to store wide
copy of UTF8 'D:'

1
SVSNAP  :13400    4   0
043150 TRUE = gbIsWin2003

1
SVSNAP  :13400    1   0
043150 Checking path 'D:' ('D:\')

2 SVVSS   :13400
675   0 043150 TRUE =
SvVSSAvailable()

0 SVVSS   :13400
693   0 043150 Volume to be
snapshotted : 'D:\'

1 SVVSS   :13400  
3   0 043150 Asynchronous
GatherWriterMetadata starting..

1 SVVSS   :13400  
4   0 043152 Asynchronous
GatherWriterMetadata finished.

1 SVVSS   :13400  
5   0 043152 Number of writers
that responded: 11

2 SVVSS   :13400
683   0 043152
SvVSSSetupSnapshot(0) @ Fri Aug 01 05:31:52

2 SVVSS   :13400
684   0 043152
0=SvVSSSetupSnapshot(0) @ Fri Aug 01 05:31:52

1 SVVSS   :13400  
6   0 043152 Add volume 'D:\' to
the volume list

1 SVVSS  :13400  
7  0 043152 Starting asynchronous
PrepareForBackup. Waiting..

1 SVVSS   :13400 
8   0 043152 Asynchronous PrepareForBackup
finished.

1 SVVSS   :13400  
9   0 043152 Starting asynchronous
DoSnapshotSet. Waiting...

2 SVVSS   :13400
683   0 043152
SvVSSSetupSnapshot(1) @ Fri Aug 01 05:31:52 

2 SVVSS   :13400
684   0 043152 0=SvVSSSetupSnapshot(1)
@ Fri Aug 01 05:31:52

1 SVVSS   :13400  
1   0 043153 Error in
i:\nightly\ossv\R3.0.1Ntap_110217_1909\src\snapvault\svvss.cpp(157). Call hr
returned 0x8004230f

1 SVVSS   :13400  
1   0 043153 Error in
i:\nightly\ossv\R3.0.1Ntap_110217_1909\src\snapvault\svvss.cpp(689). Call
SvHandlePtAsync(ptAsync) returned 0x8004230f

1 SVVSS   :13400 
13   0 043153 **** VSS Return
code: VSS_E_UNEXPECTED_PROVIDER_ERROR****

1 STRWIDE
:13400    1   0 043153 LFB: Need 143 chars to store wide
copy of UTF8 'D:\
Filer1:/vol/vol1/system_D_
Error creating volume snapshot: VSS_E_UNEXPECTED_PROVIDER_ERROR'

1 SVVSS   :13400
691   0 043153 Cleaning up
snapshot(s)

1 SVVSS   :13400
679   0 043153 FreeLibrary

2 SVVSS   :13400
678   0 043153 FALSE=SvVSSInit() 1
SVSNAP  :13400 1000   0 043153 The final root path is (null)

1
SVSNAP  :13400 1017   0 043153 Svsnapshotcreate returned FALSE

0
SVSNAP  :13400 1151   0 043153 SvSnapshotRequest returns path
(null) 2
SVSNAP  :13400 1102   0 043153 Processed the snapshot create
request and queued the response in the response queue

0
SVSNAP  :13400 1003   0 043153 Queued the response onto the
goResponse queue

0
SVLISTEN:12496 1400   0 043153 The list
first item is not null

1 STRWIDE
:12496    1   0 043153 LFB: Need 131 chars to store wide
copy of UTF8 'D:/Filer1:/vol/vol1/system_D_

Cannot backup 'D:' Failed to create volume snapshot' 1
SVLISTEN:12496  494   0 043153 Logging message to NT System Event
Viewer

[cy]

Did you ever get a response to this issue? Outside the forum perhaps? We are having the same issue now. We see the VSS fail and it is followed by a failure to pull the snapshot.

[Noorain02]

We have installed OSSV on Host and taking backup through snapvault technology however the issue is that the backup which available at Storage doesn’t content anything (0kb size of file in each backup for file particuler). Also there is slow data transferring between relationship. We are using NDMP backup and taking these storage data on TAPE but unfortunately on TAPE also the size of file is 0kb. 

We have got incident and user requested for file restore but there is backup which available content 0kb file.

FAS 30170 filer

Ontap- 7.3.5 SP1

Windows Host (OSSV installed and running fine) Server 2003 R2 SP2

Snapvault relationship is configured and schedule

NDMP backup configured for TAP

If someone can help us in that....

[Noorain02]

We have installed OSSV on Host and taking backup through snapvault technology however the issue is that the backup which available at Storage doesn’t content anything (0kb size of file in each backup for file particuler). Also there is slow data transferring between relationship. We are using NDMP backup and taking these storage data on TAPE but unfortunately on TAPE also the size of file is 0kb. We have got incident and user requested for file restore but there is backup which available content 0kb file. FAS 30170 filer Ontap- 7.3.5 SP1 Windows Host (OSSV installed and running fine) Server 2003 R2 SP2 Snapvault relationship is configured and schedule NDMP backup configured for TAP If someone can help us in that....Man Sad