[SnapDrive Error]: Access is denied

[abhinavj]

Hi,

I can create/connect to LUNs on the  filer using Snapdrive and also perform backups with SME. However, I get this  error when SME tries to do a restore. I have ensured the domain account is part  of the administrator group on the filer and filer is part of the domain. Here is  an excerpt from the SME logs. What could be  missing?

16:41:22.702]  Now LUN  SnapRestore...

[16:41:22.702]  Snapshot Name:  exchsnap__exch-mb01-fc__recent

[16:41:25.701]  Restoring LUN  J...

[16:41:37.792]   [SnapDrive Error]: Access is denied.

(SnapDrive Error Code:  0x80070005)

[16:41:37.792]  [SnapDrive  Error](Win32): Access is denied.

(SnapDrive Error Code:  0x80070005)

[16:41:46.790]  SnapManager is  retrying SnapRestore (1)...

Regards,

Abhinav

[satishv]

- Can you do a restore with SDW?

- Is SME service account part of the Administrators group?

[BrendonHiggins]

The account needs to have admin permissions on both the host server and filer.  Also stop and start the Windows snapdrive service to make sure the password is still valid.

Hope it helps

Bren

[abhinavj]

Using SDW I can successfully mount a LUN from the snapshot.

Also, the domain administrator account is the service account for SME, SDW services, SDW connecting to the filer using RPC, filer is part of the domain and the same domain admin account is in the administrator group on the filer. Still I get the same error.

Regards,

Abhinav

[BrendonHiggins]

What is the error on the filer? Does DNS resolve to the correct IP address and port on the filer?

Bren

[abhinavj]

Here is the error on the filer.

Fri Dec 11 09:01:32 EST [Controller-A: app.log.err:error]: EXCH-MB01-FC: SME Version 5.0: (112) Restore: SnapManager for Exchange hard recovery failed.  (Exchange Version 8.1 (Build 240.6)) Error code: 0x80070005, storage group name: SG1

DNS resolves to the correct IP / port on the Filer.

[BrendonHiggins]

Have you seen this yet?

https://now.netapp.com/Knowledgebase/solutionarea.asp?id=kb49800

SnapManager for Exchange backup fails with error: Access is denied

Symptoms

SME backup fails with following error:

Storage group snapinfo directory located at:

J:\SME_SnapInfo\EXCH__XXXXX_X\SG__First Storage Group

Rename old recent snapinfo folder from and to:

J:\SME_SnapInfo\EXCH__XXXXX_X\SG__First Storage

Group\XXXXX_X__recent

J:\SME_SnapInfo\EXCH__XXXXX_X\SG__First Storage

Group\04-21-2009_09.00.00__Daily

Failed to rename snapinfo folder

Error Code: 0x80070005

Access is denied.

SnapManager for Exchange backup fails with error: Access is denied

Cause of this problem

SnapManager uses ESEUTIL to obtain database and transaction log

information. This information is stored temporarily an output file that

is located at %systemroot%\system32. The file name for this temporary

file is smeESEResultsXXXX.tmp, where XXXX is a random number.

SnapManager automatically deletes this file unless ESEUTIL reports an

error condition result code during executions and fails to release the

open reference to the temporary file.

See BUG 137692 for more information.

Solution

Delete or remove the smeESEResultsXXXX*.tmp files from the

%systemroot%\system32 directory on the Windows server as these should be

autodeleted by SME. Re-run backup.

If the problem persists, contact NetApp Technical Support.

[abhinavj]

saw that one, didnt see the file in the System32 folder.

Thanks for all your help, I will open a BURT.

Regards,

Abhinav