ONTAP Discussions

SnapProtect questions

peluso

Hi all,

You may have seen the latest announcement for our new product, SnapProtect.  Please ask your questions - we have technical expertise ready to provide answers and point to useful information.  I will post a few questions here as well to break the ice and open up the conversation.  For more information about the product, start with our product pages. http://www.netapp.com/us/products/protection-software/snapprotect.html

Best,

Terri

Thanks so much!
Terri Peluso
Senior Community Program Manager
177 REPLIES 177

steve_2_lowe

Hi, Using SnapProtect 10 and trying to work out how to automatically move tapes out of the library once they're full, any pointers greatly appreciated.

frank_iro

So, SnapProtect (v10 SP11) now supports backup of Hyper-V VMs on NetApp SMB 3.0 shares! Sweet!

 

My question is, does it yet support backup of MS SQL 2012 with DBs on SMB 3.0?

jessa

The environment detail below.

 

#HQ Site:
VCenter
ESX01 V.5.5
ESX02 V.5.5
NetApp C-Mode V.8.2.3
Snapprotect 10SP10 Commserv + Commcell
Library tape

 

#DR Site:
VCenter
ESX01 V.5.5
ESX02 V.5.5
Snapprotect 10SP10 Commserv + Commcell
Stand alone tape

We have backup data Disk to Tape on HQ site and then offsite the tape to DR site,everthink is find. 
And then we need to restore VMware data on the tape at DR site (differance commserv and commcell).
The problem is SP at DR site cannot get catalogs from the tape for restore. It errorr "Error Code: [62:2481]
Description: Media Password verification failed." . We tried two or three times back to HQ site then erase  tape media and change media password and then new backup again, it still same problem. We need to prove the case we assume when HQ site have disaster ,without export media.

 

Note : Already install a dual license on both site.

 

Please suggest.

D_BEREZENKO

Dear Terri.

What is the SnapProtect licensing model and whare can I find official appropriate document on the subject?

Is there an internal document on comparison SnapProtect and Simpana functionality?

Thanks,

Dmitry

jbahn

Licensing model: 

SnapProtect is licensed per controller. If you have an HA pair, you need two licenses. The other thing to know is that you only need to license the primary array. The basic rule is that SnapProtect is only required on systems where local Snapshot copies are created (as opposed to replicated Snapshot copies). If you have an active/active config where each array is creating local snapshots then you would need two licenses.

Here are some scenarios to explain the licensing:

1. Data from FAS A is replicated to FAS B via SnapVault or SnapMirror.

=> License SnapProtect for FAS A only.

2. Data from FAS A is replicated to FAS B via SnapVault or SnapMirror. From FAS B data will be transferred to tape via SnapProtect

=> License SnapProtect for FAS A only.

3. Some data from FAS A is replicated to FAS B via SnapVault or SnapMirror. From FAS B data will be transferred to tape via SnapProtect. In addition some other data from FAS A will be transferred directly to tape.

=> License SnapProtect for FAS A only.

4. Data from FAS A is replicated to FAS B via SnapMirror. From FAS B, the mirrored data will be replicated with SnapVault locally.

=> License SnapProtect for FAS A only. NetApp SnapProtect Sales FAQ 10

5. FAS A and FAS B are both providing primary storage, and are backup targets for each other (active-active): FAS A replicated to FAS B; FAS B replicated to FAS A.

=> License SnapProtect on both FAS A & FAS B

As for the differences between Simpana and SnapProtect, there is no comprehensive comparison matrix, but this should help cover the big things:

-Jim

D_BEREZENKO

Dear

Thanks for the reply. Let me ask few more questions.

In case when we have two storage systems (they are both HA pairs): primary (production) and secondary for backups and a tape.

  1. Do we need to have SnapRestore license on primary and secondary, is it "must have"?
  2. Must we have FlexClone license?
  3. In what cases it is more comfortably and functionally to have SnapProtect & SnapRestore & FlexClone licenses on both: primary and secondary systems, what is the difference if we will not have them on secondary? In another words: what we will lose if not install the mentioned licenses on the secondary system?
  4. And the lest thing is about "covered space" by SnapProtect, it is not clear at all (in case of using SnapProtect for Open Systems & OSSV). Can you please clarified the subject?

Thanks,

Dmitry

jbahn

Yes, you need both FlexClone and SnapRestore on both.  FlexClone is used for all indexing and array based restore operations. SnapProtect leverages FlexClone for these operations to avoid competing for cycles with the production / active data.  SnapRestore allows you to revert an entire volume regardless of size back to a given snapshot in a very short period of time.  This is  really useful on very large files (like LUNs which can be several TBs). Through SnapRestore, we are taking advantage of snapshot technology, efficiencies, and speed.  The restore job will first look on its local array and if it finds the backup file; if it finds it locally, it’ll perform a Single File SnapRestore (SFSR) which is just a revert of the file or LUN  – flipping of the bits rather than copy based. That revert job using SFSR is much faster…very powerful technology.  If the backup file isn’t local, but rather on a secondary site, it’ll copy that file back to primary transparent to the user. So when the end user simply selects a file and chooses Restore… SnapProtect has the intelligence to find the file and decipher which function to perform but ultimately SnapRestore license is required on all. 


I'm not sure what you are asking about "covered space".  If you license SnapProtect on the primary controller, it covers all space on the primary and secondary controllers, including all servers, cores, applications, etc.  If you use SPOS to enable backup from non-NetApp storage, then a SPOS license on the first target controller is all you need.  It covers any number of devices backing up to that target controller.  If you're backing up to the primary NetApp controller, which would be unusual, then the original NetApp SnapProtect license would be all you'd need.

Jim

jbahn

And in case the image doesn't make it, the big differences are that the licensing model for SP is controller based, and Simpana does traditional streaming backup, tiering to the cloud, archive and eDiscover, laptop/desktop backup, and bare metal restore.  This isn't a complete matrix, just the big things.

DHESSARROW

Nick, Skinner…or anyone else that can help.

Why is there no Xen support in SnapProtect? and is it "not supported"? or "doesn't work"?

I know Simpana had support as of v9 however however it looks like SP never did support it, and CommVault silently removed it in Simpana 10.

SP is marketed as the "one ring to rule them all" for backup. Is there a supported way or "known workaround" for protecting XenServer VMs inside of SnapProtect? How about backing up the volume as NAS with pre and post commands to create and cleanup snapshots?

jskinner

Hi David,

SnapProtect with Xen isn't supported.

It may be possible to use that method but there will not be any granularity or application awareness.

DREW_LAWRENCE442

Looks like everyone is asking their snap protect questions in here...

Here's a link to my question regarding not removing snapshots

https://communities.netapp.com/message/119260#119260

frank_iro

Just read that in-place upgrades of SnapProtect v9 to v10 are not supported? How does one upgrade?

l_mitchell

Love it. It just says:

Upgrade from SnapProtect 9.0 to SnapProtect 10 Service Pack 2B is currently
not supported.

The capability will be available shortly.

So I guess wait......I'll let someone else upgrade theirs first and you can enlighten us as to how easy it is (and what breaks!)

frank_iro

v10 SP3B is out, in-place upgrades from v9 to v10 are now supported

brianchama

024 4132 09/30 08:08:27 ###########################################################################

5024 4132 09/30 08:08:27 ##                         Installation STARTED                          ##

5024 4132 09/30 08:08:27 ##                      Version 10.0.0(BUILD116)                         ##

5024 4132 09/30 08:08:27 ###########################################################################

5024 4132 09/30 08:08:27 Command Line : D:\WinX64\Setup.exe

5024 4132 09/30 08:08:27 Setup detected that previous installation was not finished. CheckPoint registry exists.

5024 4132 09/30 08:08:27 DVD information: [Label: DVD1, Edition: NetApp Edition, ServicePack: 0, RecutNumber: 0, TimeStamp: Thu Aug 15 2013 22:31:03]

5024 4132 09/30 08:08:27 This is Windows 2008 R2 or Windows 7 or higher version.

5024 4132 09/30 08:08:27 Machine information: [Short name: dfm, FQDN: dfm]

5024 4132 09/30 08:08:27 Phase: Launch

5024 4132 09/30 08:08:27 Initializing NetApp Installer. Please wait...

5024 4132 09/30 08:08:28 This is Windows 2008 R2 or Windows 7 or higher version.

5024 4132 09/30 08:08:28 This is a resume.

5024 4132 09/30 08:08:34 Dialog: Unfinished installation detected: User answer: Cleanup unfinished installation and start over

5024 4132 09/30 08:08:34 You must complete the upgrade process before you can use this software.  You can resume the upgrade at another time.

5024 4132 09/30 08:08:39 Setting N_INSTALL_EXTENDED_ERROR_CODE to EXIT_CODE_UNFINISHED_INSTALL_DETECTED.

5024 4132 09/30 08:08:39 gbPreviousInstallSessionDetected=1, bResume=0, bSaveGalaxyInstallerRegistry=0

5024 4132 09/30 08:08:39 bAllowCleanupInstall=0, bCorrectSilentModeToCleanup=0

5024 4132 09/30 08:08:39 | End | Setup | Installation Not Complete 

5024 4132 09/30 08:08:39 GalaxyIntaller registry key dumped to C:\ProgramData\Commvault Systems\Galaxy\LogFiles\GalaxyInstaller_Reg_Complete_Tree.txt

5024 4132 09/30 08:08:39 | START | Leaving Setup 

5024 4132 09/30 08:08:39 This is the last log message before copying log files to Galaxy Log Folder. Please see rest of log file under: C:\ProgramData\Commvault Systems\Galaxy\LogFiles\Instance001\2013-09-27 23-26\

5024 4132 09/30 08:08:39 Setup is copying log files...

5024 4132 09/30 08:08:39 ###########################################################################

5024 4132 09/30 08:08:39 ##                       Installation EXITING (1)                        ##

5024 4132 09/30 08:08:39 ###########################################################################

5024 4132 09/30 08:08:39 Setup.exe end with code = 1

4144 4824 09/30 08:08:49 This is Windows 2008 R2 or Windows 7 or higher version.

4144 4824 09/30 08:08:49 ###########################################################################

4144 4824 09/30 08:08:49 ##                         Installation STARTED                          ##

4144 4824 09/30 08:08:49 ##                      Version 10.0.0(BUILD116)                         ##

4144 4824 09/30 08:08:49 ###########################################################################

4144 4824 09/30 08:08:49 Command Line : D:\WinX64\Setup.exe

4144 4824 09/30 08:08:49 Setup detected that previous installation was not finished. CheckPoint registry exists.

4144 4824 09/30 08:08:49 DVD information: [Label: DVD1, Edition: NetApp Edition, ServicePack: 0, RecutNumber: 0, TimeStamp: Thu Aug 15 2013 22:31:03]

4144 4824 09/30 08:08:49 This is Windows 2008 R2 or Windows 7 or higher version.

4144 4824 09/30 08:08:49 Machine information: [Short name: dfm, FQDN: dfm]

4144 4824 09/30 08:08:49 Phase: Launch

4144 4824 09/30 08:08:49 Initializing NetApp Installer. Please wait...

4144 4824 09/30 08:08:50 This is Windows 2008 R2 or Windows 7 or higher version.

4144 4824 09/30 08:08:50 This is a resume.

4144 4824 09/30 08:08:58 Dialog: Unfinished installation detected: User answer: Resume unfinished installation

4144 4824 09/30 08:08:58 This is not a laptop package. Not creating the auto resumability installer task.

4144 4824 09/30 08:08:58 Phase: Check third party software requirements

4144 4824 09/30 08:08:58 No reboot required because there are no relevant pending files to rename.

4144 4824 09/30 08:08:58 Phase: Check third party software requirements (File System Core)

4144 4824 09/30 08:08:58 | SKIP | Phase02_Requirements | WindowsFileSystemiDataAgentCore 

4144 4824 09/30 08:08:58 Phase: Check third party software requirements (CommServe)

4144 4824 09/30 08:08:58 | SKIP | Phase02_Requirements | CommServe 

4144 4824 09/30 08:08:58 Phase: Check third party software requirements (CommCell Console)

4144 4824 09/30 08:08:58 | SKIP | Phase02_Requirements | CommCellConsole 

4144 4824 09/30 08:08:58 Phase: Check third party software requirements (MediaAgent)

4144 4824 09/30 08:08:58 | SKIP | Phase02_Requirements | MediaAgent 

4144 4824 09/30 08:08:58 Phase: Check third party software requirements (Windows File System)

4144 4824 09/30 08:08:58 | SKIP | Phase02_Requirements | WindowsFileSystemiDataAgentAdvanced 

4144 4824 09/30 08:08:58 Phase: Check third party software requirements (Java Runtime Environment 1.7.0_17)

4144 4824 09/30 08:08:58 Newest JRE required so far is 1.7.0_17

4144 4824 09/30 08:08:58 Executing "C:\Windows\system32\cmd.exe" /C "java.exe -version 2> "C:\ProgramData\Commvault Systems\Galaxy\LogFiles\Instance001\2013-09-27 23-26\JreVersion.txt""

4144 4824 09/30 08:08:58 JRE version installed 1.6.0_29 is older than required version 1.7.0_17

4144 4824 09/30 08:08:58 jusched.exe is NOT running

4144 4824 09/30 08:08:58 jucheck.exe is NOT running

4144 4824 09/30 08:08:59 AskYesNo :: Default = NO

4144 4824 09/30 08:08:59 WARNING:

In order to install a new Java Runtime Environment, the current Java Virtual Machine must not be in use.  The processes below are running and need to be shut down to allow for a successful install of the JRE. Please close the applications which are using these processes and Click OK.

java.exe

4144 4824 09/30 08:11:15 User selected YES

4144 4824 09/30 08:11:15 Did not detect common JVM processes

4144 4824 09/30 08:11:15 Executing process : "C:\Windows\system32\msiexec.exe" /i "D:\WinX64\Bin\jre\jre1.7.0_17.msi" /qn IEXPLORER=1 REBOOT=Suppress WEBSTRATICON=0 /L*v "C:\ProgramData\Commvault Systems\Galaxy\LogFiles\Instance001\2013-09-27 23-26\jre-7u17-windows-x64.log" METHOD=joff

4144 4824 09/30 08:11:15 Installing Java Runtime Environment.  Please wait...

4144 4824 09/30 08:11:16 There are some failure in JRE install. Please verify the log: C:\ProgramData\Commvault Systems\Galaxy\LogFiles\Instance001\2013-09-27 23-26\jre-7u17-windows-x64.log

4144 4824 09/30 08:11:16 Setup found the JRE installed on this machine is corrupted. Please install it manually from here:[D:\WinX64\Bin\JRE\jre1.7.0_17.msi] After JRE is successfully installed, click Setup and resume the installation.

4144 4824 09/30 08:11:16 Setup found the JRE installed on this machine is corrupted. Please install it manually from here:[D:\WinX64\Bin\JRE\jre1.7.0_17.msi] After JRE is successfully installed, click Setup and resume the installation.

4144 4824 09/30 08:12:04 JRE Requirements Phase aborted ...

4144 4824 09/30 08:12:04 Requirements Phase aborted...

4144 4824 09/30 08:12:04 Please note that this installation session is not yet complete. The installation may be resumed by restarting SETUP.EXE.

jskinner

Can you send the output of "path" from the command prompt, if this is still an issue/

frank_iro

Hi Brian,

Yes, I've upgraded successfully. From the logs you've posted, it looks like you're missing Java 7 on your Comcell server, but the installer hits an error when trying to install it. I suggest you download Java 7 and install manually, then retry the upgrade. I have both 32-bit and 64-bit Java 7 installed. Wasn't sure which one it needs, so I just installed them both.

brianchama

Thanks for a quick reply Frank,

I actually manually downloaded the 64 bit version of Java 7 and installed,I also installed the 32 bit version today and still got the installed java is corrupt error,I will work on it later on this afternoon  and check where it's picking the version 6 from

brianchama

Hi Frank,

Have you tried the upgrade yet? I'm getting a lot of java errors when I try to upgrade,I haven't figured out to get around that.

jcbettinelli

Hello,

I'm trying to find documentation about the import tool, but I haven't find yet.

I have found information on the Post 119 in this thread.

https://communities.netapp.com/thread/15083?start=119&tstart=0

Could someone point me to the documentation?

Thank you,

Jean-Christophe

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