ONTAP Discussions

mediator-scst service can't start

AllenChang
761 Views

I install a virtual machine with RHEL 8.5,

I download mediator vsersion 1.6 file,

first I extract the file to directory

AllenChang_0-1696492449430.png

then I install the mediator

AllenChang_1-1696492477649.png

finally it complete installation

AllenChang_2-1696492526826.png

then I verify the service

the ontap_mediator service is active

AllenChang_3-1696492547560.png

but the mediator-scst service can't start

AllenChang_4-1696492591243.png

I try to enable and start the service,but I appear error

AllenChang_5-1696492658057.png

Anyone can help me?

Anyone have the same experience ?

 

 

 

2 REPLIES 2

Ontapforrum
698 Views

I don't know if this kb is still relevant, but take a look. There is a bug reported but there is no information in the public domain.

https://kb.netapp.com/onprem/ontap/metrocluster/MEDIATOR_installation_failed_to_start_the_service

MEDIATOR installation failed to start the service - NetApp Knowledge Base

 

There are few more kbs on this topic, most suggests - uninstall & re-install mediator.

AllenChang
607 Views

I find a message in install_***.log

--------------------------------------------------------

[2023-10-09 05:39:13] Installing ONTAP Mediator server packages
[2023-10-09 05:39:14] Installing dist/rpm/ontap-mediator-*el7*
[2023-10-09 05:39:14] error: File not found by glob: dist/rpm/ontap-mediator-*el7*

--------------------------------------------------------

it seems miss some file,

Where I can find the ontap-mediator-*el7* file ?

 

 

 

 

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