I see your point.
@Mjizzini: Internally it uses software get command, I think thomas382 is using the correct command which is system image get...!!
Let's try and see what's the cause, could you go to the following folder using the instructions given below and find out if the software image actually exists there or not.
cd /mroot/etc/software/
Go to diag level:
clust::> set diag
Warning: These diagnostic commands are for use by NetApp personnel only.
Do you want to continue? {y|n}: y
clust::*>
clust::*> systemshell
(system node systemshell)
diag@127.0.0.1's password:
Warning: The system shell provides access to low-level
diagnostic tools that can cause irreparable damage to
the system if not used properly. Use this environment
only when directed to do so by support personnel.
clust-01%
clust-01%
clust-01% cd /mroot/etc/software/
clust-01% ll
total 950616
-rw-r--r-- 1 root wheel 969605463 Sep 19 18:49 xx_q_image.tgz
clust-01%