Solved: CRITICAL: Controller model string doesn't match chassis model string. The system will now halt.

gn · ‎2022-03-16

Hello everyone

I am writing to you because after hours of troubleshooting and searching on the internet I still can't find a solution. When I start the Netapp FAS8060 during the boot process I get the message I indicated in the title and moreover I have no possibility to access the boot menu, I have no message that tells me to do a Ctrl+c for the boot menu.

If you can please direct me to be able to unblock this situation.
---------------------------------------------------------------------------------------------------------------
Information about the device:
Netapp FAS8060 single chassis dual controller, NetApp Data ONTAP 9.1P20, Boot Loader version 5.5, BIOS version: 9.5
SP JC8FAS01-06> version
Booted primary firmware version 3.10
Primary firmware version 3.10
Backup firmware version 3.3P5
---------------------------------------------------------------------------------------------------------------

Here is the message that I have during the startup I will also put you screenshots.
^^^^
BIOS version: 9.5
Portions Copyright (c) 2011-2014 NetApp. All Rights Reserved
Waiting for SP ...
Phoenix SecureCore Tiano(TM)
Copyright 1985-2022 Phoenix Technologies Ltd.
All Rights Reserved

Build Date: 09/01/2016
**********************************************
* 9.5 *
* ================================== *
* PHOENIX SC-T 2009-2022 *
**********************************************
CPU = 1 Processor(s) Detected, Cores per Processor = 8
Intel(R) Xeon(R) CPU E5-2658 @ 2.10GHz
32768 MB System RAM Installed
256 KB L2 Cache
System BIOS shadowed
Video BIOS shadowed
USB Device: MICRON eUSB DISK

Starting AUTOBOOT press Ctrl-C to abort...
Loading X86_64/freebsd/image1/kernel:0x200000/10378208 0xbe5be0/6359744 Entry at 0xffffffff80294d50
Loading X86_64/freebsd/image1/platform.ko:0x11f7000/2513752 0x145d000/394016 0x14bd320/550736
Starting program at 0xffffffff80294d50
NetApp Data ONTAP 9.1P20

CRITICAL: Controller model string doesn't match chassis model string. The system will now halt. Contact technical support for assistance.
BIOS version: 9.5
Portions Copyright (c) 2011-2014 NetApp. All Rights Reserved
Phoenix SecureCore Tiano(TM)
Copyright 1985-2022 Phoenix Technologies Ltd.
All Rights Reserved

Build Date: 09/01/2016
**********************************************
* 9.5 *
* ================================== *
* PHOENIX SC-T 2009-2022 *
**********************************************
CPU = 1 Processor(s) Detected, Cores per Processor = 8
Intel(R) Xeon(R) CPU E5-2658 @ 2.10GHz
32768 MB System RAM Installed
256 KB L2 Cache
System BIOS shadowed
Video BIOS shadowed
USB Device: MICRON eUSB DISK

LOADER-A>

^^^^
Thank you for your help

gn · ‎2022-04-14

Thank you @DarrenJ @psu for taking the time to answer me.

Indeed, as the error indicated, the controllers did not correspond to this chassis, so we just changed the chassis and there I was able to continue configuring my netapp.

View solution in original post

psu · ‎2022-04-12

Could you boot into maintenance mode and run sysconfig -v. Would like to check the motherboard model.

LOADER> boot_diags

*> sysconfig -v

DarrenJ · ‎2022-04-12

Collect the following as well from loader. This output will be somewhat long. Boot arguments might have it set as the wrong model.

LOADER-A> printenv

gn · ‎2022-04-14

Thank you @DarrenJ @psu for taking the time to answer me.

Indeed, as the error indicated, the controllers did not correspond to this chassis, so we just changed the chassis and there I was able to continue configuring my netapp.