ONTAP Hardware

Fans running fast on Natap FAS 2240

LYA
321 Views

Hi,

 

I get this errors :  "environment status" :ACP installed element list: 1, 2; with error: 2

 

Please any can help.

the log file :

-------------------------------------------------------------------------------------------------

Sensor Name State Current Critical Warning Warning Critical
Reading Low Low High High
-------------------------------------------------------------------------------------------------
In Flow Temp normal 28 C 0 C 10 C 48 C 55 C
Out Flow Temp normal 31 C 0 C 10 C 55 C 69 C
CPU Temp Margin normal -64 C -- -- -5 C 0 C
CPU VCC normal 902 mV 708 mV 746 mV 1348 mV 1425 mV
CPU VTT normal 1105 mV 931 mV 989 mV 1212 mV 1261 mV
CPU 1.05V normal 1057 mV 892 mV 940 mV 1154 mV 1202 mV
CPU 1.5V normal 1493 mV 1270 mV 1348 mV 1649 mV 1726 mV
CPU 1.8V normal 1806 mV 1535 mV 1625 mV 1973 mV 2064 mV
10G 1.0V normal 1008 mV 853 mV 902 mV 1096 mV 1154 mV
USB 5.0V normal 5030 mV 4252 mV 4495 mV 5491 mV 5759 mV
PCH_3.3V normal 3307 mV 2798 mV 2973 mV 3625 mV 3800 mV
SASS 1.0V normal 1008 mV 853 mV 902 mV 1096 mV 1154 mV
SASS 1.2V normal 1212 mV 1018 mV 1076 mV 1319 mV 1377 mV
STBY 1.8V normal 1813 mV 1532 mV 1619 mV 1978 mV 2066 mV
STBY 2.5V normal 2480 mV 2121 mV 2246 mV 2745 mV 2870 mV
STBY 5.0V normal 5030 mV 4252 mV 4495 mV 5491 mV 5759 mV
Power Good OK
AC Power Fail OK
Bat 1.5V normal 1509 mV 1277 mV 1341 mV 1651 mV 1728 mV
Bat 8.0V normal 7900 mV -- -- 8600 mV 8700 mV
Bat Curr normal 0 mA -- -- 800 mA 900 mA
Bat Run Time normal 142 hr 76 hr 78 hr -- --
Bat Temp normal 24 C 0 C 10 C 55 C 64 C
Charger Curr normal 0 mA -- -- 2200 mA 2300 mA
Charger Volt normal 8200 mV -- -- 8600 mV 8700 mV
SP Status IPMI_HB_OK
PSU1 PRESENT
PSU1 5V normal 5070 mV -- -- -- --
PSU1 12V normal 12300 mV -- -- -- --
PSU1 5V Curr normal 5190 mA -- -- -- --
PSU1 12V Curr normal 14330 mA -- -- -- --
PSU1 Fan 1 normal 8000 RPM -- -- -- --
PSU1 Fan 2 normal 8020 RPM -- -- -- --
PSU1 Inlet Temp normal 22 C 5 C 10 C 50 C 55 C
PSU1 Hotspot Temp normal 27 C 5 C 10 C 65 C 70 C
PSU2 PRESENT
PSU2 5V normal 5070 mV -- -- -- --
PSU2 12V normal 12300 mV -- -- -- --
PSU2 5V Curr normal 5190 mA -- -- -- --
PSU2 12V Curr normal 13040 mA -- -- -- --
PSU2 Fan 1 normal 8000 RPM -- -- -- --
PSU2 Fan 2 normal 8000 RPM -- -- -- --
PSU2 Inlet Temp normal 21 C 5 C 10 C 50 C 55 C
PSU2 Hotspot Temp normal 25 C 5 C 10 C 65 C 70 C
PSU_FAN OK
Ambient Temp normal 19 C 0 C 5 C 40 C 42 C
Backplane Temp normal 21 C 5 C 10 C 50 C 55 C
Module A Temp normal 29 C 5 C 10 C 55 C 60 C
Module B Temp normal 29 C 5 C 10 C 55 C 60 C
Board Backup Temp NORMAL
Usbmon Status OK
Usbmon Pres PRESENT
Environment for channel 0a
Number of shelves monitored: 1 enabled: yes
Environmental failure on shelves on this channel? yes

Channel: 0a
Shelf: 0
SES device path: local access: 0a.00.99
Module type: IOM6E; monitoring is active
Shelf status: critical condition
SES Configuration, shelf 0:
logical identifier=0x500a09800362add8
vendor identification=NETAPP
product identification=DS2246
product revision level=0142
Vendor-specific information:
Product Serial Number: SHFHU1417000239
Status reads attempted: 97538; failed: 0
Control writes attempted: 284; failed: 0
Shelf bays with disk devices installed:
23, 22, 21, 20, 19, 18, 17, 16, 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1, 0
with error: none
Power Supply installed element list: 1, 2; with error: none
Power Supply information by element:
[1] Serial number: XXT140532625 Part number: 114-00065+A2
Type: 9C
Firmware version: 020F Swaps: 0
[2] Serial number: XXT140532628 Part number: 114-00065+A2
Type: 9C
Firmware version: 020F Swaps: 0
Voltage Sensor installed element list: 1, 2, 3, 4; with error: none
Shelf voltages by element:
[1] 5.07 Volts Normal voltage range
[2] 12.30 Volts Normal voltage range
[3] 5.07 Volts Normal voltage range
[4] 12.30 Volts Normal voltage range
Current Sensor installed element list: 1, 2, 3, 4; with error: none
Shelf currents by element:
[1] 5070 mA Normal current range
[2] 13710 mA Normal current range
[3] 5190 mA Normal current range
[4] 13040 mA Normal current range
Cooling Unit installed element list: 1, 2, 3, 4; with error: none
Cooling Units by element:
[1] 8000 RPM
[2] 8000 RPM
[3] 8000 RPM
[4] 8000 RPM
Temperature Sensor installed element list: 1, 2, 3, 4, 5, 6, 7, 8; with error: none
Shelf temperatures by element:
[1] 19 C (66 F) (ambient) Normal temperature range
[2] 21 C (69 F) Normal temperature range
[3] 22 C (71 F) Normal temperature range
[4] 27 C (80 F) Normal temperature range
[5] 21 C (69 F) Normal temperature range
[6] 25 C (77 F) Normal temperature range
[7] 29 C (84 F) Normal temperature range
[8] 29 C (84 F) Normal temperature range
Temperature thresholds by element:
[1] High critical: 42 C (107 F); high warning: 40 C (104 F)
Low critical: 0 C (32 F); low warning: 5 C (41 F)
[2] High critical: 55 C (131 F); high warning: 50 C (122 F)
Low critical: 5 C (41 F); low warning: 10 C (50 F)
[3] High critical: 55 C (131 F); high warning: 50 C (122 F)
Low critical: 5 C (41 F); low warning: 10 C (50 F)
[4] High critical: 70 C (158 F); high warning: 65 C (149 F)
Low critical: 5 C (41 F); low warning: 10 C (50 F)
[5] High critical: 55 C (131 F); high warning: 50 C (122 F)
Low critical: 5 C (41 F); low warning: 10 C (50 F)
[6] High critical: 70 C (158 F); high warning: 65 C (149 F)
Low critical: 5 C (41 F); low warning: 10 C (50 F)
[7] High critical: 60 C (140 F); high warning: 55 C (131 F)
Low critical: 5 C (41 F); low warning: 10 C (50 F)
[8] High critical: 60 C (140 F); high warning: 55 C (131 F)
Low critical: 5 C (41 F); low warning: 10 C (50 F)
ES Electronics installed element list: 1, 2; with error: none
ES Electronics reporting element: 2
ES Electronics information by element:
[1] Serial number: 9444182268 Part number: 111-00846+D6
CPLD version: 14 Swaps: 0
[2] Serial number: 9444183224 Part number: 111-00846+D6
CPLD version: 14 Swaps: 0
Enclosure element list: 1; with error: none
Enclosure information:
[1] WWN: 500a09800362add8 Shelf ID: 00
Serial number: SHFHU1417000239 Part number: 111-00803+C0
Midplane serial number: 9447024728 Midplane part number: 110-00159+C0
SAS connector attached element list: 1, 3; with error: none
SAS cable information by element:
[1] Internal connector
[2] Vendor: <N/A> (disconnected)
Type: <N/A> <N/A> <N/A> ID: <N/A> Swaps: 0
Serial number: <N/A> Part number: <N/A>
[3] Internal connector
[4] Vendor: <N/A> (disconnected)
Type: <N/A> <N/A> <N/A> ID: <N/A> Swaps: 0
Serial number: <N/A> Part number: <N/A>
ACP installed element list: 1, 2; with error: 2
ACP information by element:
[1] MAC address: 00:A0:98:58:30:A4
[2] MAC address: 00:A0:98:58:29:66
Processor Complex attached element list: 1, 2; with error: none
SAS Expander Module installed element list: 1, 2; with error: none
SAS Expander master module: 1

Shelf mapping (shelf-assigned addresses) for channel 0a:
Shelf 0: 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0

1 ACCEPTED SOLUTION

AlexDawson
304 Views

Hi there!

 

One of the ACP controllers has failed to respond. Assuming the system is running 7 mode, run "storage show fault" to confirm if it is in IOM B - This is a FAS2240-2, with no external shelves, based on the log provided. Takeover controller B from A, remove controller B from the chassis for 70 seconds, then reinstall and fail back and it may clear it. Otherwise, the fault may be permanent.

 

Hope this helps!

View solution in original post

1 REPLY 1

AlexDawson
305 Views

Hi there!

 

One of the ACP controllers has failed to respond. Assuming the system is running 7 mode, run "storage show fault" to confirm if it is in IOM B - This is a FAS2240-2, with no external shelves, based on the log provided. Takeover controller B from A, remove controller B from the chassis for 70 seconds, then reinstall and fail back and it may clear it. Otherwise, the fault may be permanent.

 

Hope this helps!

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