Join StorageGrid to BlueXP fail

[pefstat]

I'm try add to Bluexp cosole  a new storagegrid 11.8.0 in vmware, 
show this error anda I don't know why is, 

thanks you for your help

[Bharath1]

Hi there!

Firstly, check the below doc and make sure the pre-requisites are met per the doc:
Discover StorageGRID systems | NetApp Documentation

If yes, continue the below troubleshooting.

1. Login to the CLI of the BlueXP connector and perform nslookup and ping/telnet of the storage grid IP address (domain name or IP address of the admin node) and check if it is resolving and connecting.

2. From step one if you see that if connection is established. we need to debug: Raise a support case.

3. If the connection is not established, work on the networking side like Firewall etc.

[pefstat]

is a demo environment and we use only grid network, 
all ping and is alive and resolve DNS from and to onprem connector, 
The license is demo and I can't open case with NetApp support. 

I continuous without can add to BlueXP, 

thanks for you response  

[ahmadm · Accepted solution]

From StorageGRID end, external access to the Grid Manager ports should be open. In case it is not for some reason, you may try adding the BlueXP connector IP address to the privileged address list in Grid Manager.

https://docs.netapp.com/us-en/storagegrid-118/admin/configure-firewall-controls.html#privileged-address-list

There are also some logs you may review on the StorageGRID admin node (i.e /var/local/log/nms.log) and/or capture packet traces to determine if the traffic is even reaching the admin node.