OCUM (7.1RC1) root password

[ Edited ]

Hi guys,


my appliance crashed and is unable to boot.

I tried a few times but it always stops with "fsck died with exit status 4".


I need the root pw to run fsck manually.

My "admin" / "maintainance" password is NOT working as root password.


First respone from NetApp support was

"The root account is disabled by default in the UM 6.x virtual appliance, and the password for the root account is not known to NetApp Support."

Although I said 7.1RC1 but anyway.


I doubt nobody knows the root pw or at least how to enable and reset it.


Hopefully somebody here can help me out.






I fixed it by booting from a linux live OS iso and ran fsck there.

Still having the root pw would be easier.


Re: OCUM (7.1RC1) root password

With access to the console you could reset it yourself.

Re: OCUM (7.1RC1) root password

Did you ever find the default root or diag password for OCUM 7.x or at least how to set it or reset it?

I was trying to avoid having to reboot the vApp but it wouldn't be that big a deal if I have to in order to set the password.




Re: OCUM (7.1RC1) root password

The following works for OCUM 7.3 to get the root password for the OCUM VM appliance. I feel confident that Support won't appreciate you doing this on a production system, so YMMV, and all that.


You will need a Linux VM on the same ESX host that is running the OCUM appliance.


1) Shut down your OCUM VM and your Linux VM

2) Add the first virtual disk of your OCUM VM to the Linux VM (Incidentally, the first disk is the boot disk, the second disk is swap, the third disk is an LVM group for the database, and the fourth disk seems like a bare-bones rescue boot disk or something)

3) Boot your Linux VM off of its own boot disk.

4) Mount the OCUM disk (e.g. mkdir /ocum_disk ; mount /dev/sdb1 /ocum_disk)

5) Change root directories: chroot /ocum_disk

6) Unlock the root user: usermod -U root

7) Set root's password to whatever you want: passwd root

8) Exit the chroot jail with CTRL-D or 'exit'

9) Unmount the OCUM volume: umount /ocum_disk

10) Shutdown the Linux VM: shutdown -h now

11) Remove the OCUM disk from the Linux VM configuration

12) Boot OCUM and login on the console as root with your new password.


Note that the SSHD configuration has root login disabled, so you won't be able to SSH as root into the OCUM server, but logging into the console is no problem.


It seems like the OCUM VM should ship with root enabled, because there are certain reasons (like some WFA Packs) that require adding/modifying files on the OCUM server.