about re-certification of NetApp AFF A250 storage

[Rocky35018]

Dear all NetApp experts,

Would you please help provide advice if it is necessary to conduct official re-certification for NetApp AFF A250 storage after the physical relocation of NetApp AFF A250 storage from one datacenter to another datacenter ?

After the physical relocation, there will be NO change of both IP address and configuration of the NetApp AFF A250 storage.

Thanks very much !!

Regards,

Rocky

[Sanaman]

Did you relocate yourself or NetApp PS involved? If the NetApp PS involved then no harm but if you move not sure. You will need to update site location at NetApp for service calls. We moved few last year but PS did the un-rack and re-racking. No re-certification.

[Rocky35018]

We're still planning the relocation.  Seems NetApp vendor will come to power down and up in new location.  But the physical move will be conducting by ourselves.  I'm not sure the physical racking itself, it wasn't written on the quote but I don't think that's important.  It's just listing a re-certification part after the move and I feel like the re-cert part is just them upselling us the part that just registers the new location for service calls.  

[andris · Accepted solution]

Take a look at the NetApp Services Terms and Conditions, specifically Section 2.5 - Out-of-Scope Services and Section 4.6 - Equipment Relocation.

https://www.netapp.com/how-to-buy/sales-terms-and-conditions/terms-with-customers/general-terms/services-terms/support-services-terms/ 

[Brian_McCullough]

We have also move several clusters with and without PS.  The only time we had to re-certify a cluster when it sipped through the cracks and fell off support.   

Make sure you have a backup of your data (if this is not your backup) and independently document of all your system's cabling.   Trust, but be able to verify all PS work.

In 10+ years and multiple relocations, the only issue we had in a move of a backup/DR cluster where a sub-contractor, of a sub-contractor, on a PS white glove move was seen treating a HDD shelves like bags of cat litter.   Ended up failing-out all the drives in a single shelf out of several dozens moved,  then rebuilding an aggregate + re-initializing the DP volumes.