Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
4.1.1 Upgrade causing unknown error collecting from OnTap 8.2

2013-07-03
12:21 AM
4,120 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi All,
After upgrading Balance to 4.1.1-BETA 34 from 4.1.0.2 to gain support for OnTap 8.2 I've started seeing Unknown collection errors, and cannot get a successful collection.
After getting the log files out via FTP I noticed an "ArrayIndexOutOfBoundsException" for each storage array collection.
Does anyone have any idea's on resolving this? Is it best to re-deploy the appliance? I would prefer not to loose history if I can when I replicate this upgrade in our production environment.
Below is the stack trace in question.
Thanks,
Michael.
2013-07-03 00:01:01,624 ERROR local-statistics-collector-4 [com.akorri.bp.collectionserver.collector.Collector] Error in Collection - OTHER: 4 - for id 582,743 type STATISTICS element NETAPP:emdccn0002c01.customer-domain:443 Handle Name: emdccn0002c01.customer-domain
java.lang.ArrayIndexOutOfBoundsException: 4
at org.codehaus.groovy.runtime.dgmimpl.arrays.ObjectArrayGetAtMetaMethod$MyPojoMetaMethodSite.call(ObjectArrayGetAtMetaMethod.java:57)
at com.akorri.bp.collectionserver.communication.NetAppComm$_retrieveIpAddresses_closure3.doCall(NetAppComm.groovy:970)
at sun.reflect.GeneratedMethodAccessor990.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)
at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:233)
at org.codehaus.groovy.runtime.metaclass.ClosureMetaClass.invokeMethod(ClosureMetaClass.java:272)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:877)
at groovy.lang.Closure.call(Closure.java:412)
at groovy.lang.Closure.call(Closure.java:425)
at org.codehaus.groovy.runtime.DefaultGroovyMethods.each(DefaultGroovyMethods.java:1376)
at org.codehaus.groovy.runtime.DefaultGroovyMethods.each(DefaultGroovyMethods.java:1348)
at org.codehaus.groovy.runtime.dgm$162.invoke(Unknown Source)
at org.codehaus.groovy.runtime.callsite.PojoMetaMethodSite$PojoMetaMethodSiteNoUnwrapNoCoerce.invoke(PojoMetaMethodSite.java:271)
at org.codehaus.groovy.runtime.callsite.PojoMetaMethodSite.call(PojoMetaMethodSite.java:53)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:116)
at com.akorri.bp.collectionserver.communication.NetAppComm.retrieveIpAddresses(NetAppComm.groovy:928)
at com.akorri.bp.collectionserver.communication.NetAppComm.runCommand(NetAppComm.groovy:432)
at com.akorri.bp.collectionserver.communication.NetAppComm$runCommand.callCurrent(Unknown Source)
at com.akorri.bp.collectionserver.communication.NetAppComm.runCommands(NetAppComm.groovy:360)
at com.akorri.bp.collectionserver.communication.NetAppComm$runCommands.call(Unknown Source)
at com.akorri.bp.collectionserver.collectors.NetApp7ModeStatisticsCollector.collect(NetApp7ModeStatisticsCollector.groovy:201)
at com.akorri.bp.collectionserver.collectors.NetApp7ModeStatisticsCollector$collect.call(Unknown Source)
at com.akorri.bp.collectionserver.collectors.NetAppStatisticsCollector.collect(NetAppStatisticsCollector.groovy:124)
at com.akorri.bp.collectionserver.collector.Collector.run(Collector.java:744)
at com.akorri.bp.collectionserver.collector.DcssService.collectNow(DcssService.java:456)
at com.akorri.bp.collectionserver.schedule.DataCollectionJob.execute(DataCollectionJob.java:107)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
3 REPLIES 3
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This should be a supported configuration, does a reboot of the VA help?
If not, beta is supported by Engineering. Not sure if there is any Eng people on call this week due to shutdown. Customer support should be able to connect you to Eng.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have tried rebooting, I've also deployed a whole new Balance appliance and its still showing the same issue, with the same array index out of bounds of 4. So looks like it is not to do with the upgrade.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Contacting you offline, need to have Eng look at it.
