Active IQ Unified Manager 9.8RC1 - After Upgrade no Performance Data collected

[sanadmin_stadtdo]

Hello,

after upgrading from 9.7 to the latest realease obviously no performance data is collected or displayed anymore.

The old performance data were transferred correctly.

Any idea?

Thanks and best regards

Michael

[Ontapforrum]

Hi,

I have seen in the past that, AIQM(OCUM) usually takes 24 hours before it can display "new" performance data data post Install/upgrade. So you might need to wait for 24 hours before it can display results for you.

Also, there is a KB (may not apply to your case but worth having a look), that states that : After install or an upgrade, if you 'restart' the OCUM services too soon it doesn't resume the data collection and only is able to collect up to the last 24 hours.

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Infrastructure_Management/Active_IQ_Unified_Manager/Unified_Manager_does_not_collect_the_last_15...

Thanks!

[sanadmin_stadtdo]

Hello,

thank you for your answer.

I'm familiar with the 24-hour story, and I didn't start this discussion until a few days after the upgrade.

All "old performance data" up to the upgrade are available - all other data in AiQUM is up to date - except the performance data.

Unfortunately I have not found a solution yet.

Best regards.

Michael

[niels · Accepted solution]

Hi Michael,

in the meantime this has been identified as a bug and classified as P1.

https://mysupport.netapp.com/site/bugs-online/product/AIQUM/BURT/1365576

Please reach out to support for how to handle the situation and when to expect a patch release.

Kind regards, Niels