ActiveIQ Remote Authentication fails

[Sheetal15]

Hi,

I am trying to set Remote Authentication using Active Directory, but despite configuring with relevant information, I am getting error as attached when performing Test Authentication.  Any help will be greatly appreciated. 

Thanks & regards,

[EdS]

One of the reasons that this error is returned is that there is a certificate issue between the ActiveIQ server and the Domain Controller.  Were you prompted to accept the certificate from the DC when it was added as an authentication source?

[wareer]

It could be a couple of things：

1.  Subject name is empty in LDAP cert. Bug:1308166
2.  Customer is using round robin Authentication servers name versus a specific authentication server.
3.  Changing manner in which user is to be authenticated.

Below is the link to the official document, there are specific operations you can refer to：

https://kb-cn.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Unable_to_communicate_with_the_authentication_server_due_to_the_following_reasons__Client_truststor...