DFM eventd failed to start

[Tonica]

After installing the latest OnCommand Core Package, both eventd and monitor processes are not starting.  

My installation is on CentOS 7 server and IPv6 is disabled.  We have 25GB of disk space available so disk space is not any issue.

Is there anything else I should look into to resolve this issue?

The eventd log reported the below error.

Apr 20 15:11:16 [dfmeventd: INFO]: [6481:0x7fc50ce98740]: starting event service

Apr 20 15:11:16 [dfmeventd:ERROR]: [6481:0x7fc50ce98740]: eventd could not find port to listen in range 49152-65535 after 25 retries

Apr 20 15:11:16 [dfmeventd:ERROR]: [6481:0x7fc50ce98740]: Could not initialize server socket

The monitor log reported below.

Apr 20 15:11:16 [dfmmonitor: INFO]: [6482:0x7f941fc33740]: Starting monitoring.

Apr 20 15:11:16 [dfmmonitor:ERROR]: [6482:0x7f941fc33740]: Error while sending event dfm.license.limit:ok: Cannot contact the event server

Apr 20 15:11:16 [dfmmonitor:ERROR]: [6482:0x7f941dfe2700]: monitor could not find port to listen in range 49152-65535 after 25 retries

Apr 20 15:11:16 [dfmmonitor:ERROR]: [6482:0x7f941dfe2700]: Could not initialize server socket

Apr 20 15:11:16 [dfmmonitor: WARN]: [6482:0x7f941e6e9700]: Did not check for generationID as sql service was not started.

Apr 20 15:11:16 [dfmmonitor:ERROR]: [6482:0x7f941e6e9700]: Error allocating statement: (0) 

Apr 20 15:11:16 [dfmmonitor:ERROR]: [6482:0x7f941e6e9700]: Could not list capabilities as database was not available

Apr 20 15:11:16 [dfmmonitor:ERROR]: [6482:0x7f941e6e9700]: Error allocating statement: (0) 

# dfm service list

sql: started

webui: started

http: started

eventd: not started

monitor: not started

scheduler: started

server: started

watchdog: started

Much appreciated any help on it.

[Sahana]

Hi,

You are probably hitting bug http://mysupport.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=613157

[vikramkumar]

Am also facing the same issue but the link not provided any troublshoot step and I raiced a case with vendor as well.I did not get any support
Could you help me on this bug fix.

[ekashpureff]

Sahana -

I went to review the bug with the link and was very surprised to find no detail on it !

My access level on support and field portal is 'NetApp Partner'.

Was very surprised to see no details ?

eventd process not starting seems to be a severe error.

Might you or any other resource be able to share more info towards resolution of this ?

I hope this response has been helpful to you.

At your service,

Eugene E. Kashpureff, Sr.
Independent NetApp Consultant http://www.linkedin.com/in/eugenekashpureff
Senior NetApp Instructor, Fast Lane US http://www.fastlaneus.com/
(P.S. I appreciate 'kudos' on any helpful posts.)

[Sahana]

Hi,

The bug link does not have much info. However try disabling ipv6 on DFM. See if it helps.

[seginetapp]

If you disable IPv6 on the following Linux platforms, CentOS/RHEL 6 and 7, you will get the issue :

sql: started
webui: started
http: started
eventd: not started
monitor: not started
scheduler: started
server: started
watchdog: started

Personnaly, I had disabled IPv6 by modifying /etc/sysctl.conf file, like this :

net.ipv6.conf.all.disable_ipv6 = 1
net.ipv6.conf.default.disable_ipv6 = 1

Disabling IPv6 on DFM to reflect Linux platform config, didn't work for me.

As workaround, I finally re-enabled IPv6.

net.ipv6.conf.all.disable_ipv6 = 0
net.ipv6.conf.default.disable_ipv6 = 0