Hey there Robert,
It would be best to open a support ticket for this with our NetApp Support team. Several things you can do to collect information before opening a ticket.
- Collect a error report(s) for the HDS data sources.
- Collect screenshots for all HDS data sources as seen in the OnCommand Insight WebGUI.
- Provide the test(s) you used to conclude the "Credentials and export tools are good." This provide us with what you have tried already.
-Alexander Acuna