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Installation of OCUM 5.1 GA & 5.2 Beta on Win2k8R2 SP1 - installer hangs at "Setting the operation mode to Cluster-Mode."

eric8

Basically what it says above. I am trying to install OCUM Core package on a fresh VM running Windows 2008 R2 SP1 x64.  Yes I'm using the x64 versions, yes I have Flash installed, yes I am administrator, no firewall or antivirus is running, etc.  The OCUM core package installation goes all the way through the "Setting the operation mode to Cluster-Mode" step, but then it hangs indefinitely.  The only way to exit the installer, is to kill the installer process. The binaries and services are all there, but only DFMSybase is running, and the others won't start manually.  Here is the error I get on trying to start them at this point, via CLI (via cmd.exe runas administrator):

C:\Windows\system32>dfm service start

Service: sql started.

Not attempting to start sql because service is started already.

Setting default reportDesignPath because global option reportDesignPath is empty

Service: webui started.

Service: http started.

expected main database generation to be 691, but it is 0

Error: Unable to start service eventd as database schema is not up to date.

Error: could not start 'eventd' service.

expected main database generation to be 691, but it is 0

Error: Unable to start service monitor as database schema is not up to date.

Error: could not start 'monitor' service.

expected main database generation to be 691, but it is 0

Error: Unable to start service scheduler as database schema is not up to date.

Error: could not start 'scheduler' service.

expected main database generation to be 691, but it is 0

Error: Unable to start service server as database schema is not up to date.

Error: could not start 'server' service.

expected main database generation to be 691, but it is 0

Error: Unable to start service watchdog as database schema is not up to date.

Error: could not start 'watchdog' service.

Any ideas? Any way to recover from this point, or must I do clean uninstall/reinstall (after fixing whatever the root cause might be)?

See also attached Setup log txt file.

3 REPLIES 3

eric8

There was an obscure bug that required us to disable the NIC in the Win2k8R2 instance and install via the vCenter console, instead of over RDP. See also (internal NetApp users):

https://forums.netapp.com/message/78105

https://forums.netapp.com/message/87818

https://ntstp.netapp.com/case?case_id=2004190291

GLENYU5820

Hi Eric,

My route was to install v5.0.2 then upgraded to v5.1, no issue. just fyi

Thanks

Glen

eric8

Forgot to add, the same behavior on two different VMs (from same templates), as well as the same behavior between 5.1 GA and 5.2 Beta. Something therefore likely is wrong with the VM/Windows config, but I have no idea where to begin there.... BTW SysMgr 2.2RC1 installed just fine on another identical VM, as well as WFA 2.0GA on yet another.

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