NMC not displaying Filer in the groupave

[MAHESHA_HP]

we have NetApp Management console 3.1 and trying to get some performance reports. but issue is NMC is listing some filers under group and no charts are coming up... I can see all filers in group in DFM and also view graphs (like cpu utilization)...

In a group i have 6 clusters (12 filers), i can see reports for 5 cluster (10 filers) in NMC and 1 cluster (2 filers) are missing.... i tried creating separate group for 2 filers, now i can see only group but no filers in NMC.

Please let me know how to resolve the issue.

DFM version : 5.0

NMC : 3.1

Ontap : 7.3.1 (all filers are running same version)

Regards,

Mahesh

[MAHESHA_HP]

i checked  dfm host diag  and it passed all the test... i tried changing Perf Advisor Transport but no luck.

Performance Advisor Checklist

perfAdvisorEnabled     Passed

hostType               Passed

hostRevision           Passed

hostLogin              Passed

perfAdvisorTransport   Passed

[RAVI_PALADUGU]

Hi Mahesh,

Its interesting that you were able to see from DFM and not from NMC. I would suggest you to do the following and see if it works.

1. Select a view from View > Available views.
2. Click View Actions.
3. Click Pause once to pause data collection.   However, the DataFabric Manager server does not stop collecting data. 
4. Click Play again to restart the data collection.

Best,

RK

[MAHESHA_HP]

Until data collection starts, this option is greyed out, please see the other image where data collection is showing red.  As i mentioned "dfm host diag" passed all the test... i tried changing Perf Advisor Transport but no luck.

[RAVI_PALADUGU]

I too see that grey screen when there is no possible report that it can show, please do this. Select different available views and see if you are able to any graphs.

[MAHESHA_HP]

No luck, all views are showing no graphs and pause is grayed out.

[RAVI_PALADUGU]

When logging into the NMC, are u giving the servername or IP address? Please use ip address of DFM server instead of server DNS name. Let me know if that helps.

[RAVI_PALADUGU]

This is a know bug, here is the link for that http://support.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=541326

[MAHESHA_HP]

I log in using IP address

[MAHESHA_HP]

This is happening only with 2 filer out of 12 filers... all other 10 filers displaying graphs... All are running same OnTap and in same network.

[RAVI_PALADUGU]

Can you please post logs, dfmserver.log? Did u open case with support?