NetApp-Harvest Poller Failing: NaServer::parse_xml - Error in parsing xml:

[samlay]

I'm attempting to monitor a pair of arrays running 8.1.4 7-Mode.  The poller reports the follwoing in the log file:

[2015-12-01 09:03:49] [NORMAL ] WORKER STARTED [Version: 1.2.2] [Conf: netapp-harvest.conf] [Poller: fitn11p011]
[2015-12-01 09:03:49] [NORMAL ] [main] Poller will monitor a [FILER] at [fitn11p011:443]
[2015-12-01 09:03:49] [NORMAL ] [main] Poller will use [password] authentication with username [netapp-harvest] and password [**********]
[2015-12-01 09:03:50] [NORMAL ] [main] Collection of system info from [fitn11p011] running [NetApp Release 8.1.4 7-Mode] successful.
[2015-12-01 09:03:50] [NORMAL ] [main] Using best-fit collection template: [7dot-8.1.0.conf]
[2015-12-01 09:03:50] [NORMAL ] [main] Using graphite_root [netapp.perf7.DC11.fitn11p011]
[2015-12-01 09:03:50] [NORMAL ] [main] Using graphite_meta_metrics_root [netapp.poller.perf7.DC11.fitn11p011]
[2015-12-01 09:03:50] [NORMAL ] [main] Startup complete.  Polling for new data every [60] seconds.
[2015-12-01 09:04:30] [WARNING] [cifs_stats] update of counter_list cache failed with reason: NaServer::parse_xml - Error in parsing xml:
unclosed token at line 4, column 14717, byte 14876:
<!DOCTYPE netapp SYSTEM '/na_admin/netapp_filer.dtd'>
<netapp version='1.1' xmlns='http://www.netapp.com/filer/admin'>
<results status="passed"><counters><counter-info><name>instance_name</name><desc>Instance Name</desc><privilege-level>diag</privilege-level><properties>string</properties><unit>none</unit></counter-info><counter-info><name>node_name</name><desc>System node name</desc><privilege-level>diag</privilege-level><properties>string</properties><unit>none</unit></counter-info><counter-info><name>instance_uuid</name><desc>Instance UUID</desc><privilege-level>diag</privilege-level> . . .
===================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================
...
============================================================^
 at /usr/lib/perl5/XML/Parser.pm line 187.

[2015-12-01 11:24:16] [WARNING] [disk] data-list update failed.
[2015-12-01 11:45:11] [WARNING] [system] update of data cache failed with reason: Timeout. Could not read API response.
[2015-12-01 11:45:11] [WARNING] [system] data-list poller next refresh at [2015-12-01 11:45:00] not scheduled because it occurred in the past
[2015-12-01 11:45:11] [WARNING] [system] data-list update failed.

Any ideas?

[madden]

Hi,

The Data ONTAP API interface packages uses XML and from this error there was a failure to parse some response.  I suspect some kind of network failure caused the XML document to get truncated which resulted in a failure to parse it and that error.  If you see it often I would suspect network errors or instability in the network are to blame.

Maybe you can take a packet trace or use other network troubleshooting techniques to research deeper?

Cheers,
Chris Madden

Storage Architect, NetApp EMEA (and author of Harvest)

Blog: It all begins with data

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