Capture a Support Bundle (maint console) that contains logs that cover these upgrade attempts (i.e. capture the SB now, don't wait). An ASUP should also be triggered from this instance.
Help -> About to copy application name, version, and system id (the text can be copied from this dialog box).
Open a support case and add the Help -> About text and the exact steps executed and what workaround were tried. When the case numberm is known, upload the Support Bundle to this case number for investigation.
these vmware appliances are not a special installation, these are only test systems to first check what we might see on an update. We do NOT want to waste our prod systems with such trial end error.
So the vmware Appliance 2.0.0.P4 was downloaded from netapp now software, base configured to reach the website and run the basic config.
After this, without having collected additional data and so on (Labor environment) i tried to update the appliance to 2.1.0P1 withe the update iso file downloaded from netapp now software.
If you really want to see YOUR update.sh failing on update just try these small steps, as these are netapp appliances this should work from scratch.
As long as YOUR script for update to 2.1.0P1 definitely tries to shutdown a service mysql.server which is not instaled on 2.0.0P4 this might be a generel issue, not based on any customer installation !?
thanks for your idea, maybe i should crash my prod environment and after this i will create an Support Call, but at the Moment i do not want to get the risc of loss these service in weeks of analysis.
PS: i thought using an apliance will definitely make my work easier....:(
I appreciate that this can be frustrating for you when a failure occurs.
There was no suggestion to run any upgrade on a production environment. The type of environment was not specified in the OP.
The suggestion to capture troubleshooting information and open a case was to work towards a resolution of the problem in your estate as you have already experience the problem and have logs of the failure. If your production environment upgrade will be from/to the same releases stated, it is critical that a solution is found to not impact production.