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Active IQ Unified Manager Discussions

OCUM 6.3 on Windows reset admin password




I'm trying to change the admin password for OnCommand Unified Manager 6.3 on Windows as is described in this article:




 Perform the following steps for UM 6.x on Windows:

  1. On the login page for UM, click Forgot Password.
  2. An email will be sent to the associated email address with a link to reset the password.
  3. Clicking the link will launch the login page and prompt for a new password.

I receive the link but when I click it, I get back to the login page without the option to reset the password (or change it)


 BIG THANKS in advance,


Hi, This was a known issue in UM6.3 and fixed in UM6.4 (GA release) expected shortly.

View solution in original post


Hi, This was a known issue in UM6.3 and fixed in UM6.4 (GA release) expected shortly.

View solution in original post


Didn't noticed you said GA, just upgraded to RC1 and is not working.

I guess I will wait for the GA version.






To change the admin password, you must log in as an administrator to the target Windows system on which Unified Manager is running.



If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.


Well ... It didn't work.


I tried submitting the "forget pass link" for the admin user and follow the link on the Unified Manager machine where I was connected as administrator.

No luck unfortunately.


Is this what you were suggesting, or is something else that you have in mind?




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