OCUM and OPM ASUP post to NetApp is failing of missing proxy server

[scheckel]

Hi,

my customer is unable to provide a ASUPs. This is failing because server can't access to the internet. For this a proxy server has to be defined.

From autosupport.log

2014-04-22 14:25:25,238 INFO  [main] [c.n.o.a.AutoSupportSender] Sending AutoSupport file to https://support.netapp.com/asupprod/post/1.0/postAsup.

2014-04-22 14:25:25,663 ERROR [main] [c.n.o.a.AutoSupportSender] There was a problem posting the AutoSupport message.

2014-04-22 14:25:25,669 DEBUG [main] [c.n.o.a.AutoSupportSender] Error sending AutoSupport

Also GUI based

I didn't find a way to specify the Proxy server name/ip and the port.

This is a base requirement, all other products (DOT) have this feature.

Is ther a hidden way?

Best wishes,

Markus.

[venkat3]

Hi Markus,

we regret the inconvenience caused.

we already have internal burt for tracking this new feature request

(BURT ID for your reference 805721)

you can also see similar post

https://communities.netapp.com/message/126481

Comments by Alex.

https://communities.netapp.com/message/126550#126550

>Is ther a hidden way?

I am afraid that there is no hidden way available as on today.

-Srinivas

[scheckel]

Hi,

thanks for that info. Burt should also be targeted for OPM.

Is there also a way to switch ASUP from http to smtp?

Best wishes,

Markus.

[venkat3]

Hi Markus,

>Burt should also be targeted for OPM.

Sure, it will be.

>>Is there also a way to switch ASUP from http to smtp?

I am assuming you are looking for ASUP submission via email,if yes.

Please see "Support and Diagnostics menu" section on page 154-155.

>>

Send as email

Sends the AutoSupport message via email to users who need a copy of the data, or to technical support

>>

https://library.netapp.com/ecm/ecm_download_file/ECMP1242991

-Srinivas

[scheckel]

Hi,

yeah i also used that workarround. Is there also a way to register a new system at the support. I tried to forward the same message to autosupport.netapp.com?

The Mail was in that forat:

<?xml version="1.0" encoding="UTF-8"?><onCommandAutoSupport>

<configuration administratorName="root" serialNumber="8b05c357-1fd2-4513-b306-aadc8539bb79" version="1.0.0RC1"/>

</onCommandAutoSupport>

unfortunatly the serial never appears in our tools, like smartsolve.

So I am unable to a new case.

Have to do this against a ontap serial number wich causes wron case dispatching.

Best wishes,

Markus.