Active IQ Unified Manager Discussions

OCUM installation failes on RHEL [OCUM 6.3 / RHEL 6.5 ]

pfrenard

Hello guys,

 

I am trying to setup OCUM 6.3 on a RHEL 6.5 box.

 

it is failing during the netapp-ocum packages setup.

 

Message I have is : 

Mar 09 19:37:22: Configuration complete. Will start ocie services ...
Mar 09 19:40:03: Started NetApp OnCommand Insight Essentials Server service.
Mar 09 19:40:03: Adding maintenance user to um user
Mar 09 19:40:03: maintenance user is not added to um, adding ...
Error: Unable to communicate with server. Please ensure the server is running.

 

I found where in the install script it failes :

function create_maintenance_user () {

log "Adding maintenance user to um user"
# Check if umadmin is already added as um user. If not add it.
cmd="select name from ocum.authorizationunit where authorizationUnitType='MAINTENANCE_USER';"
ret=`mysql --batch -N -e "$cmd"`
if [[ ! -z $ret ]] ; then
log "maintenance user=$ret"
log "maintenance user already exist in um"
else
log "maintenance user is not added to um, adding ..."
su - jboss -c "dfm user add -t maintenance_user ${maintenance_user}" >> $LOG 2>&1
fi
}

 

the failling command is related to "dfm user add".

 

I also tried to log in as jboss and issue this same command with no more success ;(

 

Do you have an idea of what is wrong with my setup ?

 

 

Thanks a lot.

 

 

 

2 REPLIES 2

Re: OCUM installation failes on RHEL [OCUM 6.3 / RHEL 6.5 ]

kirana

Hi,

 

Can you check from 'service ocie status' that the Jboss web server is UP. If it is down, can you try a 'service ocie start' and see if it comes up. Later, 

a. Add maint. user(defaults to username of 'umadmin') as a OS user using below steps:

    $groupadd maintenance

    $useradd --shell /bin/maintenance-user-shell.sh --home /home/maintenance -g maintenance umadmin

b.Add this user as UM maint. user using 'su - jboss -c "dfm user add -t maintenance_user umadmin'.

 

You can try above and let us know. BTW yes you would get a popup error msg when you see the login screen saying that 'maint. user must be created first' in this scenario.

 

 

 

Re: OCUM installation failes on RHEL [OCUM 6.3 / RHEL 6.5 ]

pfrenard

Hello,

 

I finnaly found the issue, it is still strange but I have a workaround 🙂

 

on my system I have a huge FS dedicated to OCUM let's say /OCUM

I created something like that 

   /OCUM/opt/netapp

   /OCUM/data 

and then created sym links like this

  cd /opt ; ln -s /OCUM/opt/netapp .

  cd / ; ln -s /OCUM/data .

 

When setup is done with symlinks, permissions ( owner/group/ bit s on user or group ) are not the same compared to setup with no symlink on the /opt/netapp directories !!

 

I just do something like mount -o bind /OCUM/opt/netapp /opt/netapp and tada, it works fine.

 

I did not go deeped to understand and debug the post install scriplet from the rpm but there is something very stange in there ...

 

Thanks for your help

 

 

 

 

View solution in original post

Earn Rewards for Your Review!
GPI Review Banner
All Community Forums
Public