OnCommand 5.0 - Error #2032 when viewing Tree Maps

[reide]

I am running OnCommand 5.0 FCS with Internet Explorer 8.  I am attempting to view Tree Maps for storage controllers and volumes.  However, for any Tree Map I keep getting a blank map with the text "Error #2032".    Here is what I'm seeing in the error log file:

[Mon Aug 15 19:02:04 2011] [error] [client ::1] File does not exist: C:/Program Files/NetApp/DataFabric Manager/DFM/web/opsmgr/swf/textLayout_1.0.0.595.swz, referer: http://oc5:8080/opsmgr/swf/TreeMapv4.swf?1313452923406

[Mon Aug 15 19:02:24 2011] [error] [client ::1] File does not exist: C:/Program Files/NetApp/DataFabric Manager/DFM/web/opsmgr/swf/textLayout_1.0.0.595.swz, referer: http://oc5:8080/opsmgr/swf/TreeMapv4.swf?1313452943781

[Mon Aug 15 19:04:43 2011] [error] [client ::1] File does not exist: C:/Program Files/NetApp/DataFabric Manager/DFM/web/opsmgr/swf/textLayout_1.0.0.595.swz, referer: http://oc5:8080/opsmgr/swf/TreeMapv4.swf?1313453082968

[Mon Aug 15 19:04:48 2011] [error] [client ::1] File does not exist: C:/Program Files/NetApp/DataFabric Manager/DFM/web/opsmgr/swf/textLayout_1.0.0.595.swz, referer: http://oc5:8080/opsmgr/swf/TreeMapv4.swf?1313453086734

[Mon Aug 15 20:28:37 2011] [error] [client ::1] File does not exist: C:/Program Files/NetApp/DataFabric Manager/DFM/web/opsmgr/swf/textLayout_1.0.0.595.swz, referer: http://oc5:8080/opsmgr/swf/TreeMapv4.swf?1313458116845

[Mon Aug 15 20:31:02 2011] [error] [client ::1] File does not exist: C:/Program Files/NetApp/DataFabric Manager/DFM/web/opsmgr/swf/textLayout_1.0.0.595.swz, referer: http://oc5:8080/opsmgr/swf/TreeMapv4.swf?1313458262001

[Mon Aug 15 20:31:11 2011] [error] [client ::1] File does not exist: C:/Program Files/NetApp/DataFabric Manager/DFM/web/opsmgr/swf/textLayout_1.0.0.595.swz, referer: http://oc5:8080/opsmgr/swf/TreeMapv4.swf?1313458270673

Any ideas?  This is a demo lab so I don't want to hassle technical support with this.

[msaravan · Accepted solution]

Hi,

This error is more related to Adobe Flash player.

Since this was working earlier, I guess that the problem would be solved if you uninstall and install Adobe Flash player again.

Some hints on this problem are available at http://www.flashplayerfixer.com/flash-player-error-2032.php

Thanks,

Saravanan

[reide]

That was it!  I had tried un-installing Flash using Control Panel->Add/Remove Software and then re-installing Flash, but it didn't work.  The article you posted led me to the instructions on Adobe's web site on how to truly un-install Flash using their utility.

http://kb2.adobe.com/cps/141/tn_14157.html

Once I ran this utility, and then re-installed Flash the Tree Map worked!

Thank you!