I want to update from 6.4 to 7.0. After starting the "SANscreenServer-x64-7.0.0-48.msi" the systems wants to backup the current database automatically. This ends with:
"Services didn`t start completely, Please try again to perform backup".
"Installation is terminated, as database backup failed, Please follow the Instructions to perform a manual upgrade".
Ihadthe same error messagebefore, whenI tried to installan update from6.4.1after6.4.2 a few month ago. At the time didn`t do the update, because Ithought it wasa software problem maybe, andwas waiting forthe next version. - Now the problemoccursagain.
When I doamanualbackupof thedb, this works without any problems. Sowhat "Services didn`t start completely" ?
The SetupWizardsuggests to do everthing manually; touninstall theold version, install thenew one and restore the backedup database. - But this is so easy??? OnCommand Insight Download Page says: "Only individuals with onCommand insight accreditation should install and configure the product." !
#1. OCI 7.0.1 is out - I would strongly, strongly recommend you upgrade to that instead of OCI 7.0.0.
#2. I don't think OCI 7.0.1 will be any different from OCI 7.0.0 with regard to the upgrade process. You are attempting an "in place" upgrade which should work for 6.4 to 7.0.x upgrades. The number 1 case of this process failing is due to backups failing, so it is somewhat interesting that your manual backups succeed without issue.
#3. If you are sending OCI ASUP, please Private Message me with your OCI site name , as I would like to take a look at your OCI server logs. Otherwise, if you could build a zip file of:
I would like to review them to see if there are any issues with your current OCI environment.
#4. Yes, the upgrade process of backing up OCI, saving the database, uninstalling OCI, installing the new OCI version, and restoring the DB is fully supported - in fact, the "in-place" OCI upgrade basically is automating all of these steps for you.