OneCollect 1.9 - Unable to connect to Netapp 7-mode

[ERSILVE]

Using ActiveIQ OneCollect version 1.9 - unable to connect to 7-mode systems. 

Error received is

HTTPPool02:warning]: HTTP XML Authentication failed from xxx.xxx.xx.xx.

and...

:sshd.versionExchange.Fail:error]: Did not receive identification string from xxx.xxx.xxx.xxx.

 suggestions?

[pedro_rocha]

Hello,

Your image is in bad quality.

Have you tried different user credentials?

Also, is TLS enabled?

options tls.enabled on

Regards,

Pedro

[ERSILVE]

Hello Pedro,

Thanks for your reply..

Here is a new image of the Onecollect tool error ( also image is attached) :

Its shows the following error:

Failed Executing rdfile..... SSH Error executing rdfile..... - No authentication methods available.

I will check the  if  TLS is enabled and try with another user credentials?

I will let you know..

Thanks

[pedro_rocha]

"Failed Executing rdfile..... SSH Error executing rdfile..... - No authentication methods available."

This is just the tool trying to read config files from the 7-mode system. Since it was not able to authenticate, all the attempts will fail.

- try different user credentials;

- check tls

- check if there's any firewall between Onecollect and 7-mode system

[ERSILVE · Accepted solution]

Thanks Pedro, we use Admin user and it works... We were using root.

Regards!!