Active IQ Unified Manager Discussions

OneCollect 1.9 - Unable to connect to Netapp 7-mode

ERSILVE

Using ActiveIQ OneCollect version 1.9 - unable to connect to 7-mode systems. 

 

Error received is

HTTPPool02:warning]: HTTP XML Authentication failed from xxx.xxx.xx.xx.
 
and...
 
:sshd.versionExchange.Fail:error]: Did not receive identification string from xxx.xxx.xxx.xxx.

 

ERSILVE_0-1620335689413.jpeg

 

 suggestions?

1 ACCEPTED SOLUTION

ERSILVE

Thanks Pedro, we use Admin user and it works... We were using root.

 

Regards!!

View solution in original post

4 REPLIES 4

pedro_rocha

Hello,

 

Your image is in bad quality.

 

Have you tried different user credentials?

 

Also, is TLS enabled?

options tls.enabled on

 

Regards,

Pedro

ERSILVE

Hello Pedro,

 

Thanks for your reply..

 

Here is a new image of the Onecollect tool error ( also image is attached) :

 

ERSILVE_0-1620403262960.png

 

Its shows the following error:

 

Failed Executing rdfile..... SSH Error executing rdfile..... - No authentication methods available.

 

I will check the  if  TLS is enabled and try with another user credentials?

 

I will let you know..

 

Thanks

 

 

pedro_rocha

"Failed Executing rdfile..... SSH Error executing rdfile..... - No authentication methods available."

 

This is just the tool trying to read config files from the 7-mode system. Since it was not able to authenticate, all the attempts will fail.

 

- try different user credentials;

- check tls

- check if there's any firewall between Onecollect and 7-mode system

ERSILVE

Thanks Pedro, we use Admin user and it works... We were using root.

 

Regards!!

View solution in original post

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