Active IQ Unified Manager Discussions

OneCollect 1.9 - Unable to connect to Netapp 7-mode

ERSILVE

Using ActiveIQ OneCollect version 1.9 - unable to connect to 7-mode systems. 

 

Error received is

HTTPPool02:warning]: HTTP XML Authentication failed from xxx.xxx.xx.xx.
 
and...
 
:sshd.versionExchange.Fail:error]: Did not receive identification string from xxx.xxx.xxx.xxx.

 

ERSILVE_0-1620335689413.jpeg

 

 suggestions?

4 REPLIES 4

Re: OneCollect 1.9 - Unable to connect to Netapp 7-mode

pedro_rocha

Hello,

 

Your image is in bad quality.

 

Have you tried different user credentials?

 

Also, is TLS enabled?

options tls.enabled on

 

Regards,

Pedro

Re: OneCollect 1.9 - Unable to connect to Netapp 7-mode

ERSILVE

Hello Pedro,

 

Thanks for your reply..

 

Here is a new image of the Onecollect tool error ( also image is attached) :

 

ERSILVE_0-1620403262960.png

 

Its shows the following error:

 

Failed Executing rdfile..... SSH Error executing rdfile..... - No authentication methods available.

 

I will check the  if  TLS is enabled and try with another user credentials?

 

I will let you know..

 

Thanks

 

 

Re: OneCollect 1.9 - Unable to connect to Netapp 7-mode

pedro_rocha

"Failed Executing rdfile..... SSH Error executing rdfile..... - No authentication methods available."

 

This is just the tool trying to read config files from the 7-mode system. Since it was not able to authenticate, all the attempts will fail.

 

- try different user credentials;

- check tls

- check if there's any firewall between Onecollect and 7-mode system

Re: OneCollect 1.9 - Unable to connect to Netapp 7-mode

ERSILVE

Thanks Pedro, we use Admin user and it works... We were using root.

 

Regards!!

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