Operations Manager Acknowledged Alerts Stay Yellow -- can this be changed?

[scottgelb]

From a customer... does anyone know if the alert color can be modified after acknolwedgement?

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Is there a way to clear ops manager from reporting that everything is in yellow like there is an active alert? We acknowledge them all when they come in but they still remain yellow. We don’t want to delete them just for historical information if needed without having to restore the database at a certain time.

[prasads]

Hi

Once you acknowledge an event, it just means that the user has noticed it & further alert(sending e-mails) on the event is stopped from OpsMgr.

Only way to remove the warning, yellow color is either to take the corrective action or delete the event.

If you delete the event, it still show up in the "History, Deleted Events" report.

so it is still available in future for any reference.

Hope this helps.

Thanks,

Prasad

[adaikkap · Accepted solution]

No. It cant be changed.Even when you have acknowledged, the status is maintained so that when a normal event arrives for the same object(ie volume/qtree/filer etc) it can be neutralized and its status changes to green.

There is one other possibility where you can change the severity of the event it self so that the color doesnt change.

For example, a volume's capacity has 3 events,

volume Full

volume NearlyFull

volume Normal.

Of these full event has a status color of red, nearly full yellow and normal green.

If you are not bothered by the Nearly full event you can the event severity to Information/Normal so that its status color remains green instead of yellow.

so in a way the status color stays green.

Regards

adai