Problems adding OSSV 3.0 x64 hosts to Protection Manager 4.0.1 - error number 13114

[reide]

I'm running into a problem when I attempt to add my OSSV 3.0 host to Protection Manager.  Everything (OSSV & DFM) is running on a single host within a virtual machine.

HOST = Windows 2008 R2 Datacenter 64-bit (see screenshot of host details)

HOSTNAME = opsmgr.ontapsim.com

HOST UTILITIES = 5.3

HOST AGENT = 2.7

OSSV AGENT = 3.0 for Windows 2008 64-bit

DFM = 4.0.1 with NMC 3.0.1

The Host Agent has already been added to Operations Manager and is used for FSRM.  No problems there.

When I attempt to use Protection Manager to add my OSSV 3.0 host (Hosts -> OSSV -> Add), I receive the error message listed below.   I have no idea why I'm getting this error, and the error message provides no useful information.  What's odd is that I was able to successfully add my OSSV 3.0 hosts in the past when I was running Operations Manager 4.0 and NMC 3.0.  Its when I refreshed my environment and installed Ops Mgr 4.0.1 that the problem appeared.  I'd like to see if anyone else sees the same behavior before I open a BURT.

=== CLIENT ===
Version=3.0.1.4123
Build=3.0.1
OS Name=Windows Server 2008
OS Arch=x86
OS Version=6.1

=== ERROR ===
com.netapp.nmf.userinterface.error.ResourceErrorDetails

=== MESSAGE ===
Failed to run ping monitor on host opsmgr.ontapsim.com (75).

=== DETAILS ===
Internal error. (Error 13114)

=== CORRECTIVE ACTION ===
No suggested corrective action is available.

=== STACK TRACE ===
Failed to run ping monitor on host opsmgr.ontapsim.com (75). (name=ONTAP_EINTERNALERROR,errno=13114,desc=Internal error.)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at netapp.sumo.toolkit.zephyr.errno.NaErrnoMapperUtil.createExceptionInstance(NaErrnoMapperUtil.java:38)
at netapp.sumo.toolkit.zephyr.errno.NaErrnoMapper.getNaErrno(NaErrnoMapper.java:1285)
at netapp.sumo.toolkit.zephyr.errno.NaErrnoException.getNaErrno(NaErrnoException.java:103)
at netapp.sumo.toolkit.zephyr.errno.NaErrnoException.getNaErrno(NaErrnoException.java:162)
at com.netapp.nmf.userinterface.error.ErrorDetailsFactory.createErrorDetails(ErrorDetailsFactory.java:44)
at com.netapp.nmf.userinterface.exception.NaExceptionHandler.handleException(NaExceptionHandler.java:134)
at com.netapp.nmf.datam.hosts.ossv.wizards.OssvWizardUtilities.listHostsAndStoreInModel(OssvWizardUtilities.java:540)
at com.netapp.nmf.datam.hosts.ossv.wizards.OssvWizardUtilities.listHostsAndStoreInModel(OssvWizardUtilities.java:462)
at com.netapp.nmf.datam.hosts.ossv.wizards.addnew.HostInfoDescriptor.aboutToHidePanel(HostInfoDescriptor.java:107)
at com.netapp.nmf.userinterface.wizard.ActionController.onNext(ActionController.java:73)
at com.netapp.nmf.userinterface.wizard.ActionController.actionPerformed(ActionController.java:42)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.AbstractButton.doClick(Unknown Source)
at javax.swing.plaf.basic.BasicRootPaneUI$Actions.actionPerformed(Unknown Source)
at javax.swing.SwingUtilities.notifyAction(Unknown Source)
at javax.swing.JComponent.processKeyBinding(Unknown Source)
at javax.swing.KeyboardManager.fireBinding(Unknown Source)
at javax.swing.KeyboardManager.fireKeyboardAction(Unknown Source)
at javax.swing.JComponent.processKeyBindingsForAllComponents(Unknown Source)
at javax.swing.JComponent.processKeyBindings(Unknown Source)
at javax.swing.JComponent.processKeyEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.KeyboardFocusManager.redispatchEvent(Unknown Source)
at java.awt.DefaultKeyboardFocusManager.dispatchKeyEvent(Unknown Source)
at java.awt.DefaultKeyboardFocusManager.preDispatchKeyEvent(Unknown Source)
at java.awt.DefaultKeyboardFocusManager.typeAheadAssertions(Unknown Source)
at java.awt.DefaultKeyboardFocusManager.dispatchEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.Dialog$1.run(Unknown Source)
at java.awt.Dialog$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.Dialog.show(Unknown Source)
at java.awt.Component.show(Unknown Source)
at java.awt.Component.setVisible(Unknown Source)
at java.awt.Window.setVisible(Unknown Source)
at java.awt.Dialog.setVisible(Unknown Source)
at com.netapp.nmf.userinterface.wizard.Wizard.showModalDialog(Wizard.java:236)
at com.netapp.nmf.datam.hosts.ossv.HostsOssv.showAddNewOSSVHostWizard(HostsOssv.java:375)
at com.netapp.nmf.datam.hosts.ossv.HostsOssv$1.doActionCallback(HostsOssv.java:224)
at com.netapp.nmf.userinterface.actionbuilder.ActionBuilder$1.actionPerformed(ActionBuilder.java:256)
at org.bushe.swing.action.BasicAction.propogateActionEvent(BasicAction.java:269)
at org.bushe.swing.action.BasicAction.actionPerformedTemplate(BasicAction.java:243)
at org.bushe.swing.action.BasicAction.actionPerformed(BasicAction.java:224)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

[reide]

Just for troubleshooting sake, I tried un-installing the Windows 2008 64-bit version of OSSV 3.0, and installing the Windows 2008 32-bit version of OSSV 3.0.  I got the exact same error message.

[adaikkap]

Hi

     Let you know once I try it out to figure the problem in house.

BTW can you get the output of the below command ?

dfm detail 75.

As i see this error,Failed to run ping monitor on host opsmgr.ontapsim.com (75).

Regards

adai

[reide]

Thanks for looking at this Adai.

C:\> dfm agent list
ID   Host Name                         Host Address                              Agent ID         Deleted
---- --------------------------------- ----------------------------------------- ---------------- -------
  75 opsmgr.ontapsim.com               192.168.172.160                           13cab93a84ab5b32 No

C:\> dfm detail 75
agentTimestamp                     2010-12-17 12:53:57.000000
autoClientStatEnabled
autoSupportIsEnabled
cacheConfigVersion
ccTimestamp
clusterId                          75
clusterTimestamp
connTimestamp
cpuBusyThresholdInterval
cpuTimestamp
cpuTooBusyThreshold
defaultvFilerInterface
dfTimestamp
diskTimestamp
domainId                           0
envTimestamp
fsTimestamp
hbaportTooBusyThreshold
hostAdminPort                      4093
hostAdminTransport                 https
hostAgentCIFSAccount
hostAgentCIFSPassword              *****
hostAgentCIFSState                 Unknown
hostAgentFeatures                  79
hostAgentOSSVEnabled               No
hostAgentStatus                    Up
hostAgentVersion                   2.7
hostAgentVersionNumber             2.7.0.2203
hostCifsAllowWriteOplocksStatus    No
hostCifsOplocksStatus              No
hostCifsStatus                     No
hostCliCommand
hostCommunicationStatus            Unknown
hostConfigValid                    No
hostConsoleAddress
hostDetailsRetrieved               1
hostEnableConfigMon                No
hostEnableSNMPBasedQtreeMonitoring Yes
hostEnableUserQuotas               Yes
hostEnvStatus                      Unknown
hostFcpStatus                      No
hostFullName                       opsmgr.ontapsim.com
hostFullOSVersionString
hostHasSNMP                        No
hostId                             75
hostIPbasedTPGroupsEnabled
hostIscsiStatus                    No
hostLogin                          admin
hostLoginProtocol
hostLoginState                     Okay
hostMaxBackupThreads
hostMustMonitorEnclosures          No
hostNdmpLogin
hostNdmpPassword                   *****
hostNdmpPort
hostNfsStatus                      No
hostNfsv3enabled                   0
hostNfsv4enabled                   0
hostOSVersion                      Windows/6.1
hostPartnerId
hostPassword                       *****
hostPingMethod
hostPingStatus                     Up
hostPingTimestamp
hostPreferredAddr1
hostPreferredAddr2
hostPrimaryAddress                 192.168.172.160
hostRevision                       0
hostRLMAddress
hostRLMPingStatus                  Unavailable
hostTimezone
hostType                           Agent Host
hostUuid
hostVfilerCurrentLimit             0
hostVfilerPlatformLimit
ifTimestamp
iscsiIsLicensed                    No
licenseTimestamp
logfetchTimestamp
maxActiveDataTransfers
ndmpAccess                         all
ndmpCommunicationStatus            Unknown
ndmpCommunicationTimestamp
ndmpCredentialStatus
ndmpCredentialTimestamp
ndmpIsEnabled                      No
ndmpPingStatus
ndmpPingTimestamp
nisDomainId                        0
nvramStatus                        0
objComment
objCreationTimestamp               2010-12-09 07:11:12.000000
objDeleted
objDeletedBy
objDisappearedSince
objFlags                           524288
objFullName                        opsmgr.ontapsim.com
objId                              75
objName                            opsmgr
objPerfStatus                      Unknown
objPerfStatusCode                  5
objStaleSince
objStatus                          Normal
objStatusChangeTimestamp           2010-12-17 12:53:57.000000
objStatusCode                      3
objStatusMessage
objStatusTimestamp                 2010-12-17 12:53:57.000000
objType                            Host
opsTimestamp
otherHostId                        225
perfAdvisorTransport
perfDataExportEnabled
prefsnmpVersion
processHostIP
productId                          13cab93a84ab5b32
productSerialNum
rbacTimestamp
replicationMaximumTransfers
resetGrowthSamplesTimeStamp
rootStorageSystemId
sanhostClusterId
sanhostDriveMask                   13
sanhostIsClustered                 No
sanhostIsMPIO                      No
sanhostSnapDriveVersion
sanhostTimestamp                   2010-12-17 12:52:06.000000
shareTimestamp
snapmirrorAccess                   all
snapmirrorIsEnabled                No
snapmirrorTimestamp
snapshotTimestamp
snapvaultAccess                    all
snapvaultIsEnabled                 No
srmhostTimestamp                   2010-12-17 12:52:03.000000
statusTimestamp
svMonTimestamp
svTimestamp
sysInfoTimestamp                   2010-12-17 12:52:01.000000
sysUpTime                          375162
useHostsEquiv
vfHostId                           75
vfId                               75
vFilerTimestamp
vfIPSpace                          default-ipspace
vfName                             vfiler0
vfState
vserverTimestamp

C:\> dfm host diag 75

Network Connectivity
IP Address             192.168.172.160
Network                192.168.172.0/24 (last searched 17 Dec 12:53)
DNS Aliases            opsmgr.ontapsim.com
DNS Addresses          ::1,192.168.172.160
ICMP Echo              Passed (0 ms)
HTTP                   Passed (0 ms)
Host Agent Connect     Passed
Host Agent Login       Passed

Host Details
According to:   DataFabric Manager server       Host
Host Name       opsmgr.ontapsim.com            opsmgr.ontapsim.com
System ID       13cab93a84ab5b32               13cab93a84ab5b32
Type            Agent Host                     Agent Host

Monitoring Timestamps
Timestamp Name       Status   Interval     Default      Last Updated     Status   Error if older than ...
ccTimestamp          Normal   4 hours      4 hours                                17 Dec 08:58
cfTimestamp          Normal   5 minutes    5 minutes                              17 Dec 12:53
clusterTimestamp     Normal   15 minutes   15 minutes                             17 Dec 12:43
cpuTimestamp         Normal   5 minutes    5 minutes                              17 Dec 12:53
dfTimestamp          Error    10 minutes   30 minutes                             17 Dec 12:48
diskTimestamp        Normal   4 hours      4 hours                                17 Dec 08:58
envTimestamp         Normal   5 minutes    5 minutes                              17 Dec 12:53
fcTimestamp          Normal   5 minutes    5 minutes                              17 Dec 12:53
fsTimestamp          Error    5 minutes    15 minutes                             17 Dec 12:53
hostPingTimestamp    Normal   1 minute     1 minute                               17 Dec 12:57
ifTimestamp          Normal   15 minutes   15 minutes                             17 Dec 12:43
licenseTimestamp     Normal   4 hours      4 hours                                17 Dec 08:58
lunTimestamp         Error    10 minutes   30 minutes                             17 Dec 12:48
opsTimestamp         Normal   10 minutes   10 minutes                             17 Dec 12:48
qtreeTimestamp       Error    30 minutes   8 hours                                17 Dec 12:28
rbacTimestamp        Normal   1 day        1 day                                  16 Dec 12:58
userQuotaTimestamp   Error    1 hour       1 day                                  17 Dec 11:58
sanhostTimestamp     Normal   5 minutes    5 minutes    17 Dec 12:58     Normal   17 Dec 12:53
snapmirrorTimestamp  Error    5 minutes    30 minutes                             17 Dec 12:53
snapshotTimestamp    Error    10 minutes   30 minutes                             17 Dec 12:48
statusTimestamp      Normal   10 minutes   10 minutes                             17 Dec 12:48
sysInfoTimestamp     Normal   1 hour       1 hour       17 Dec 12:52     Normal   17 Dec 11:58
svTimestamp          Error    5 minutes    30 minutes                             17 Dec 12:53
svMonTimestamp       Normal   8 hours      8 hours                                17 Dec 04:58
xmlQtreeTimestamp    Error    30 minutes   8 hours                                17 Dec 12:28
vFilerTimestamp      Error    10 minutes   1 hour                                 17 Dec 12:48
vserverTimestamp     Normal   1 hour       1 hour                                 17 Dec 11:58

[adaikkap]

Can you try unistalling the NHA and try adding the OSSV host ?

Looks like the error message is coming from NHA.

regards

adai

[reide]

Adai,

1. I removed both OSSV 3.0 agent and the Host Agent 2.7 from the server.
   
2. I issued a "dfm agent delete 75" to remove that host agent from the DFM database.
   
3. I re-installed OSSV 3.0 64-bit for Windows 2008.
   

Now, when I attempt to add the OSSV client using Protection Manager, I get the same error number 13114.  However, the message now states, "Failed to run ping monitor on host opsmgr (225)."   I suspect object 225 is the OSSV host entry in the DFM databse.  However, it doesn't show-up when you lists the hosts and/or agents.   I've run a "dfm detail 225" and a "dfm host diag 225" and posted the info below.

C:\> dfm host list
  74 Controller               site-a.ontapsim.com                 192.168.172.150                           0099911001   No

  77 Controller               site-b.ontapsim.com                 192.168.172.151                           0099922002   No

  76 Controller               site-c.ontapsim.com                 192.168.172.152                           0099933003   No

279 vFiler                   vfiler-a-001.ontapsim.com           192.168.172.190                                        No

283 vFiler                   vfiler-a-002.ontapsim.com           192.168.172.191                                        No

287 vFiler                   vfiler-b-001                        192.168.172.192                                        No

291 vFiler                   vfiler-b-002.ontapsim.com           192.168.172.193                                        No

C:> dfm agent list

There are no host agents.

C:\> dfm detail 225
agentTimestamp
autoClientStatEnabled
autoSupportIsEnabled
cacheConfigVersion
ccTimestamp
clusterId                          225
clusterTimestamp
connTimestamp
cpuBusyThresholdInterval
cpuTimestamp
cpuTooBusyThreshold
defaultvFilerInterface
dfTimestamp
diskTimestamp
domainId                           0
envTimestamp
fsTimestamp
hbaportTooBusyThreshold
hostAdminPort
hostAdminTransport
hostAgentCIFSAccount
hostAgentCIFSPassword              *****
hostAgentCIFSState                 Unknown
hostAgentFeatures                  0
hostAgentOSSVEnabled               No
hostAgentStatus                    Unknown
hostAgentVersion
hostAgentVersionNumber
hostCifsAllowWriteOplocksStatus    No
hostCifsOplocksStatus              No
hostCifsStatus                     No
hostCliCommand
hostCommunicationStatus            Unknown
hostConfigValid                    No
hostConsoleAddress
hostDetailsRetrieved               1
hostEnableConfigMon                No
hostEnableSNMPBasedQtreeMonitoring Yes
hostEnableUserQuotas               Yes
hostEnvStatus                      Unknown
hostFcpStatus                      No
hostFullName                       opsmgr
hostFullOSVersionString
hostHasSNMP                        Yes
hostId                             225
hostIPbasedTPGroupsEnabled
hostIscsiStatus                    No
hostLogin
hostLoginProtocol
hostLoginState                     Unknown
hostMaxBackupThreads
hostMustMonitorEnclosures          No
hostNdmpLogin                      root
hostNdmpPassword                   *****
hostNdmpPort
hostNfsStatus                      No
hostNfsv3enabled                   0
hostNfsv4enabled                   0
hostOSVersion                      6.1
hostPartnerId
hostPassword                       *****
hostPingMethod
hostPingStatus                     Unknown
hostPingTimestamp
hostPreferredAddr1
hostPreferredAddr2
hostPrimaryAddress                 192.168.172.160
hostRevision                       0
hostRLMAddress
hostRLMPingStatus                  Unavailable
hostTimezone
hostType                           Windows 2008
hostUuid
hostVfilerCurrentLimit             0
hostVfilerPlatformLimit
ifTimestamp
licenseTimestamp
logfetchTimestamp
maxActiveDataTransfers
ndmpAccess                         all
ndmpCommunicationStatus            Unknown
ndmpCommunicationTimestamp
ndmpCredentialStatus
ndmpCredentialTimestamp
ndmpIsEnabled                      No
ndmpPingStatus
ndmpPingTimestamp
nisDomainId                        0
nvramStatus                        0
objComment
objCreationTimestamp               2010-12-17 13:56:11.000000
objDeleted
objDeletedBy
objDisappearedSince
objFlags                           393216
objFullName                        opsmgr
objId                              225
objName                            opsmgr
objPerfStatus                      Unknown
objPerfStatusCode                  5
objStaleSince
objStatus                          Normal
objStatusChangeTimestamp           2010-12-09 07:06:45.000000
objStatusCode                      3
objStatusMessage
objStatusTimestamp                 2010-12-09 07:06:45.000000
objType                            Host
opsTimestamp
otherHostId                        75
perfAdvisorTransport
perfDataExportEnabled
prefsnmpVersion
processHostIP
productId                          4E4763A0BD583C3008CCC44A72D45443
productSerialNum
rbacTimestamp
replicationMaximumTransfers
resetGrowthSamplesTimeStamp
rootStorageSystemId
sanhostClusterId
sanhostDriveMask                   4294967295
sanhostIsClustered                 No
sanhostIsMPIO                      No
sanhostSnapDriveVersion
sanhostTimestamp
shareTimestamp
snapmirrorAccess                   all
snapmirrorIsEnabled                No
snapmirrorTimestamp
snapshotTimestamp
snapvaultAccess                    all
snapvaultIsEnabled                 No
srmhostTimestamp
statusTimestamp
svMonTimestamp
svTimestamp
sysInfoTimestamp
useHostsEquiv
vfHostId                           225
vfId                               225
vFilerTimestamp
vfIPSpace                          default-ipspace
vfName                             vfiler0
vfState
vserverTimestamp

C:\> dfm host diag 225

Network Connectivity
IP Address             192.168.172.160
Network                192.168.172.0/24 (last searched 17 Dec 14:02)
DNS Aliases            opsmgr.ontapsim.com
DNS Addresses          ::1,192.168.172.160
ICMP Echo              Passed (0 ms)
HTTP                   Passed (16 ms)
NDMP Ping              Passed (port 10000, 0 ms)
NDMP Connect           Passed (94 ms)
NDMP MD5 Passwd Check  Passed
RSH                    Skipped (rshBinary is empty in global option)
SSH                    Failed: Login not set for storage system opsmgr (225).
RLM                    Skipped (hostLogin and hostRLMAddress are empty)
XML                    Skipped (Unknown appliance type)

Host Details
According to:   DataFabric Manager server       Host
Host Name       opsmgr
System ID       4E4763A0BD583C3008CCC44A72D45443
Model
Type            Windows 2008
OS Version      6.1
Revisions       0

Monitoring Timestamps
Timestamp Name       Status   Interval     Default      Last Updated     Status   Error if older than ...
ccTimestamp          Normal   4 hours      4 hours                                17 Dec 10:08
cfTimestamp          Normal   5 minutes    5 minutes                              17 Dec 14:03
clusterTimestamp     Normal   15 minutes   15 minutes                             17 Dec 13:53
cpuTimestamp         Normal   5 minutes    5 minutes                              17 Dec 14:03
dfTimestamp          Error    10 minutes   30 minutes                             17 Dec 13:58
diskTimestamp        Normal   4 hours      4 hours                                17 Dec 10:08
envTimestamp         Normal   5 minutes    5 minutes                              17 Dec 14:03
fcTimestamp          Normal   5 minutes    5 minutes                              17 Dec 14:03
fsTimestamp          Error    5 minutes    15 minutes                             17 Dec 14:03
hostPingTimestamp    Normal   1 minute     1 minute                               17 Dec 14:07
ifTimestamp          Normal   15 minutes   15 minutes                             17 Dec 13:53
licenseTimestamp     Normal   4 hours      4 hours                                17 Dec 10:08
lunTimestamp         Error    10 minutes   30 minutes                             17 Dec 13:58
opsTimestamp         Normal   10 minutes   10 minutes                             17 Dec 13:58
qtreeTimestamp       Error    30 minutes   8 hours                                17 Dec 13:38
rbacTimestamp        Normal   1 day        1 day                                  16 Dec 14:08
userQuotaTimestamp   Error    1 hour       1 day                                  17 Dec 13:08
sanhostTimestamp     Normal   5 minutes    5 minutes                              17 Dec 14:03
snapmirrorTimestamp  Error    5 minutes    30 minutes                             17 Dec 14:03
snapshotTimestamp    Error    10 minutes   30 minutes                             17 Dec 13:58
statusTimestamp      Normal   10 minutes   10 minutes                             17 Dec 13:58
sysInfoTimestamp     Normal   1 hour       1 hour                                 17 Dec 13:08
svTimestamp          Error    5 minutes    30 minutes                             17 Dec 14:03
svMonTimestamp       Normal   8 hours      8 hours                                17 Dec 06:08
xmlQtreeTimestamp    Error    30 minutes   8 hours                                17 Dec 13:38
vFilerTimestamp      Error    10 minutes   1 hour                                 17 Dec 13:58
vserverTimestamp     Normal   1 hour       1 hour                                 17 Dec 13:08

[adaikkap]

To list a OSSV host you must use dfbm primary host list.

I will check with my setup and update you. Thanks for your time and patience.

Regards

adai

[reide]

Adai,

While I stil get the same error when I attempt to add the OSSV client, it actually does add it to Protection Manager. You just have to keep pushing through all the error messages.  Once added, it shows that the System Status is Unknown, but the credentials and NDMP all show as Good.   I was able to successfully run a backup and restore job using this OSSV client.

So this error message is not a show stopper. If you could test this and see if you encounter the same error, I'd appreciate it.  We may need to create a BURT for this.

Thanks.

Reid

[reide]

I believe the problem was with the O/S version I was running Protection Manager on.  It was Windows 2008 R2 DataCenter "Core Server" which is not supported.  Once I re-installed Operations Manager on Windows 2008 R2 Standard Edition, adding of the OSSV 3.0 x64 host worked just fine.  No errors whatsoever.

[SANDVINE2012]

@

I have a DFM server Windows Server 2008 R2 Standard SP1 and NetApp Management Console where I'm trying to add a OSSV Host and face the same issue.

The OSSV Host has Window Server 2008 R2 Standard SP1 and OSSV 3.0.1 x64.

As mentioned above, I have been able to just bypass the wizard by clicking through and the command shows no agents...

Please advise,
Thank you!

[adaikkap]

This error also means that your DFM server is busy. Try adding the OSSV host using the dfbm primary host add cli.

BTW what version of OCUM are you using ?

Regards

adai

[SANDVINE2012]

I'm not using the OnCommand Unified Manager. I'm using NetApp Management Console 3.2.

As far as the CLI did you mean that instead of adding the OSSV Host from my NetApp Management Console 3.2, I should do it via the 'dfbm primary host add' command line?

I will attempt adding it via CLI and I will update you very shortly.

Thank you for your input.

[SANDVINE2012]

I have added the OSSV Host using the CLI:

dfbm primary host add -U user -P password -p 10000 SnapVaultSRV

Then the entry for that host shows up in the NetApp Management Console 3.2 but the Host Agent Status and Credentials are Not Detected and Unknown as you can see:

What credentials does it require? Please fill me in as to what is needed to get the Host Agent Status and Credentials in a working state

Thank you!

[adaikkap]

Hi Shawn,

     Is NHA already installed ? on the OSSV host ? Can you now add your NHA to dfm using the following cli ?

[root@]# dfm agent add help

NAME

    add -- add managed host agent(s)

SYNOPSIS

    dfm agent add [ -p port ] [ -N ] { all | <objects> | host:port ... }

  [root@]#

dfm host set <agent-name-or-id> hostLogin=<username> hostPassword=<agent password>

Once this is done see if you can run the diagnose and add the NHA

Regards

adai

[SANDVINE2012]

This was the issue. The NHA client was not installed.

Thank you for your response.

[adaikkap]

Hi Shawn,

  Happy that it helped you and solved the problem.

Regards

Adai